Pleasantville, New York
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I have been an Intuit customer for years and years - both personally (Quicken) and as a business owner (Quickbooks).I never call or require help as I am well familiar with the products.

I just upgraded to the latest version of Quickbooks (which they charged $200 for!) and a couple of the features didn't work properly.

I called them and they would not help without my either (a) paying $60 one time fee, or (2) buying some sort of customer service help program.I returned the program (lucky it was within their time frame) and requested a refund.

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