Intuit is an exceptionally poor company to deal with; which is a generous description “at best”. As has been shared by thousands of unhappy customers on this site and others they provide little to no customer service, hide any of their customer service contact numbers from the public and if you are lucky enough to find a customer service number; expect that you will never make it through their “evil” customer call queuing system – designed to “weed you out” and make certain you will never speak to a living breathing human with the capability to address problems or issues, no matter the causation or reason.
This company took a hidden fee from me by means of their own web site errors that would not allow me to successfully build the necessary customer profile to facilitate a credit card payment for the filing of an individual state return ($24.95). When this occurs on an e-filing your only option is to have the state fee taken from any refund you may be due but alas they have a hidden $39.95 fee to provide this service, in essence an “add on” fee on top of a filing fee, for the privilege of using your funds to pay for a filing fee, all because their poorly designed web portal would not allow a customer to complete the steps necessary to facilitate a credit card payment transaction.
After 2.5 hours on hold, seven phone calls being dropped or rerouted to non-existent extensions within their company I have officially come to the conclusion that they have “ripped me off” and given me no recourse to obtain any type of refund or remuneration for the errors they caused – which allowed them to take an additional fee.
Stay away from this company and its products for if you encounter any problem you will have no mechanism of resolution, which is the reason to use a credit card in the first place, to obtain some level of buyer protection – which Intuit itself will not afford you as one of their “despised & whinny” customers.
Product or Service Mentioned: Intuit Website.
Reason of review: No customer service, payment issue and error prone web site.
Monetary Loss: $115.
I didn't like: Deceptive business practices.