Every year, I catch TurboTax sneaking in their fees for services I don't want and every year, I'm good at catching it all except for this year, there was no way around it, short of not using their services.
I chose their Free State filing and $29.99 for Federal.
Everything was going smoothly, even opting out of their MAX Benefits which include Audit Defense, Tax Identity Restoration and Priority Care. However, while reviewing the Refund Agreement, I noticed they wanted me to sign for a $34.99 fee for MAX Benefits. I looked up their self-help on how to go back and remove this benefit was utterly bogus. It's almost as if this question applied to last year's tax returns.
I went back to review where I had opted out and opted out again but yet again, it was still listed on the Agreement. After going through their self help section again, I found an explanation that this $34.99 charge was for the fee their 3rd party bank charged TurboTax put your refund into your bank account. However, I get an email the next day confirming my Audit Defense certificate. I logged back onto Turbotax.com and viola!
- have MAX benefits I didn't want and couldn't get around. My service fees are never what Turbotax advertises when I starte and this was the last straw for me.
Review about: Intuit Tax Software.
Reason of review: Pricing issue.
Monetary Loss: $35.
Preferred solution: Full refund.