Every year, I catch TurboTax sneaking in their fees for services I don't want and every year, I'm good at catching it all except for this year, there was no way around it, short of not using their services.
I chose their Free State filing and $29.99 for Federal.
Everything was going smoothly, even opting out of their MAX Benefits which include Audit Defense, Tax Identity Restoration and Priority Care. However, while reviewing the Refund Agreement, I noticed they wanted me to sign for a $34.99 fee for MAX Benefits. I looked up their self-help on how to go back and remove this benefit was utterly bogus. It's almost as if this question applied to last year's tax returns.
I went back to review where I had opted out and opted out again but yet again, it was still listed on the Agreement. After going through their self help section again, I found an explanation that this $34.99 charge was for the fee their 3rd party bank charged TurboTax put your refund into your bank account. However, I get an email the next day confirming my Audit Defense certificate. I logged back onto Turbotax.com and viola!
- have MAX benefits I didn't want and couldn't get around. My service fees are never what Turbotax advertises when I starte and this was the last straw for me.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of intuit tax software and associated monetary loss in the amount of $35. Intuit needs to issue a full refund according to poster's claims.