Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

I am a business person and my time is valuable.

I had to place 3 phone calls to finally get the Accountant 2016 disk mailed to me.

Arguments regarding ordering a CD

One of the representatives wanted to know if I wanted it to be framed and hang on the wall. (No one needs the CD anymore)

Now that I received the CD it was in a small white pouch (not a box)

Stella from the Philippines Argued that the Serial number was on the box and I needed it to download this and needed the serial number and license number

Finally after being transferred to ssomeone was able to help me.

35 minutes had passed.

Thank you Quickbooks

Peachtree looks more attractive right now.

will I upgrade next year ? Not sure

Product or Service Mentioned: Intuit Customer Care.

Reason of review: poor customer service & problem with delivery.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

I liked: Software is easy to use.

I didn't like: Too long a delay to talk to a representative.

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