Latest review first
QuickBooks might be a useful tool for established medium to large businesses but for small businesses AKA micro business startups Intuit is scamming these people purposely Buy forcing them to pay for tools they do not need with a yearly subscription scam. A small...Read more
Just tried to finish my “free” taxes. All info and ad says I qualify for free tax prep (just like the past several years) get to the end and they try charging $40. They think you will pay because your taxes are doneRead more
Intuit Quickbooks does not care about their customers or relationships based on their actions. I accidentally purchased the wrong product 6 months ago. Within 5 minutes of the error, I attempted to cancel the purchase online. I called Intuit to confirm my cancellation...Read more
- Customer service in the payroll side of their product line
- Payroll software
I didn't like
- Spending an hour on the phone with zero resolution
- Fraud by their employees
- Unwillingness to refund payments taken after cancellation
Unauthorized credit card charge by Intuit
I just found out an unauthorized credit card transaction for the amount of $99.99. What the *** is this? I may have purchased TurboTax in the previous years. But how could they charge me for something that I never ordered neither do I know what it is.
I filed my taxes at turbo tax and paid 100 bucks for the best option and coverage and well you guessed it , they dropped the ball 1 spent 3 days 6 calls all over 1.5 hours only to be told to mail it in. this cost me the purchase of a house and at least 10 years off my...Read more
I could not complete my 2017 tax return correctly because of a glitch in their webform. I was forced to either pay to upgrade, so I could "talk to a tax expert" or ditch everything and start over. I chose to pay, with the fee to be taken from my refund. There was no...Read more
I simply wanted quickbooks to do my books for my small business. I purchased from an approved seller on ebay desktop premier for over $260.00. bought a new computer to install in and opened the sealed package which was brand new. tried to scratch off the license code...Read more
I didn't like
- Forced upsell i hate being ripped off
I am seriously tired of Intuit forcing us to upgrade every other year by blocking services. They should have to support software for at least 5 years. It started with Quickbooks email, unless you paid for one of the extra services they blocked you from using their...Read more
I am using the downloaded desktop version. I have used TT for many years. In 2016, I could not file my return because I was waiting on a K-1. Otherwise I had finished the return. I saved the file and filed an extension in April and now I can't pull up the TURBOTAX...Read more
Intuit - Turbotax guarantee is. Sham
TurboTax advertises money back guarantee, however that applies is very narrow circumstances. Turbotax Online had a systemic error tat caused a long delay in my state tax return processing, and I eventually had to re-file it manually. No refund from Turbotax even though the error was due to their system. Also, no help when trying to get the problem resolved.
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