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Just tried to finish my “free” taxes. All info and ad says I qualify for free tax prep (just like the past several years) get to the end and they try charging $40. They think you will pay because your taxes are done
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Anonymous
Rippedoff17

Turbo tax is a total rip-off. I filed with them and had no idea that I didn’t have to because I had recently started receiving disability. I waited on my return for months. Fi...

1.0
#1168841
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Intuit Quickbooks does not care about their customers or relationships based on their actions. I accidentally purchased the wrong product 6 months ago. Within 5 minutes of the error, I attempted to cancel the purchase online. I called Intuit to confirm my cancellation...
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2.6
I liked
  • Payroll software
  • Customer service in the payroll side of their product line
I didn't like
  • Spending an hour on the phone with zero resolution
  • Fraud by their employees
  • Unwillingness to refund payments taken after cancellation
#1158294
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Unauthorized credit card charge by Intuit

I just found out an unauthorized credit card transaction for the amount of $99.99. What the *** is this? I may have purchased TurboTax in the previous years. But how could they charge me for something that I never ordered neither do I know what it is.
#1127903
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I filed my taxes at turbo tax and paid 100 bucks for the best option and coverage and well you guessed it , they dropped the ball 1 spent 3 days 6 calls all over 1.5 hours only to be told to mail it in. this cost me the purchase of a house and at least 10 years off my...
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1.6
I didn't like
  • Lack of attention to resolve my issue
#1113692
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I could not complete my 2017 tax return correctly because of a glitch in their webform. I was forced to either pay to upgrade, so I could "talk to a tax expert" or ditch everything and start over. I chose to pay, with the fee to be taken from my refund. There was no...
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1.1
#1076910
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I simply wanted quickbooks to do my books for my small business. I purchased from an approved seller on ebay desktop premier for over $260.00. bought a new computer to install in and opened the sealed package which was brand new. tried to scratch off the license code...
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1.0
I didn't like
  • Forced upsell i hate being ripped off
#1067762
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I am seriously tired of Intuit forcing us to upgrade every other year by blocking services. They should have to support software for at least 5 years. It started with Quickbooks email, unless you paid for one of the extra services they blocked you from using their...
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1.7
I liked
  • Used to be customer friendly
I didn't like
  • Being forced to upgrade
#1057185
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I am using the downloaded desktop version. I have used TT for many years. In 2016, I could not file my return because I was waiting on a K-1. Otherwise I had finished the return. I saved the file and filed an extension in April and now I can't pull up the TURBOTAX...
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#1056900
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Intuit - Turbotax guarantee is. Sham

TurboTax advertises money back guarantee, however that applies is very narrow circumstances. Turbotax Online had a systemic error tat caused a long delay in my state tax return processing, and I eventually had to re-file it manually. No refund from Turbotax even though the error was due to their system. Also, no help when trying to get the problem resolved.
2.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
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#1046630
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Short Review on April 24, 2017

I got intuit cos a friend ask to do she can have money get to her. They submitted $4000. And now it's up to $8000.35 which they never pulled the money out as I was told by them. Now there ruining my credit and changes that I did not make there a bid ripoff. Caution Do Not Use Them!
#1038497
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