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I had same issue today. I've been paying for this service and I even receive an email everyday that says rest assured, breath easy, your data is protected and backup was successful. A ransomware virus was put on our server yesterday which forced us to replace server...
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Review
#1338178 Review #1338178 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$75000
Preferred solution
get my data back that we paid you to back-up
1.0
Details
I have been using QB and their payroll subscription last 15 years. Each year they charge me of $530 for annual payroll subscription which is a rip-off. So I went out and bought a new software "Quickbooks desktop pro and payroll enhanced" which was $300. I don't know...
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1 comment
Anonymous
#1583367

Sorry to hear you had a bad experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a small business! Jacob.stoehr@adp.com

Review
#1294032 Review #1294032 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
I filed my 2016 return with Turbo Tax I received a refund of 4300.00 when that figure came up I asked several people to check my return and all the information from w-2's were correct so I submitted the return in May of this year I was notified from the IRS that my...
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Review
#1291137 Review #1291137 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$215
Preferred solution
Full refund
Problems logging in multiple times and no issues ever resolved with the online support...When I contacted support for help they said to contact my company, but the company is very small and the purpose of using intuit was so that the company or doctor himself would not...
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Review
#1266856 Review #1266856 is a subjective opinion of poster.
Reason of review
Poor customer service
2.4
Details
IRS notified me my 8962 Premium Tax credit numbers did not match the 1095-A received from the Health Insurance Marketplace. I checked, they were off by less than $5, but true, they didn't match. Looked at my Turbotax return, clicked "How did you calculate this number?"...
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Review
#1231854 Review #1231854 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$37
Preferred solution
I want an apology & an acknowledgement that automatically rounding of the numbers was wrong.
Tags
  • Turbotax Software Creates Errors
  • Irs Rejects Rounding
Was declined online merchant acct. Called and was directed to underwriting which, 3 levels of people talked to, said "we're a proprietary company" (what the heck is that, some privileged form of business that's not recognized by US law?) and aren't required to divulge...
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Review
#1230855 Review #1230855 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Intuit is an exceptionally poor company to deal with; which is a generous description “at best”. As has been shared by thousands of unhappy customers on this site and others they provide little to no customer service, hide any of their customer service contact numbers...
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1 comment
Anonymous
#1583372

Sorry to hear you had a payroll experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a small business! Jacob.stoehr@adp.com

Review
#1227480 Review #1227480 is a subjective opinion of poster.
Cons
  • Deceptive business practices
Reason of review
No customer service, payment issue and error prone web site
Loss
$115
I filed a 1044EZ tax return using a FREE Turbotax product. At one point the program asked if i would like my return reviewed. Not knowing better and not seeing any info or charge related to the question, i replied yes. At the end of the on-line process I was charged...
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1 comment
Anonymous
#1455597

Your failure to read plain English is not a cause for class action.

Review
#1215224 Review #1215224 is a subjective opinion of poster.
Reason of review
Problems with payment
attempted to electronically transmit tax returns; kept getting error message stating the program needed to be updated; updates were requested but the words basic 1040 version 172005 failed were in red after download/installing tech support had hour and half cue retried...
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Review
#1206920 Review #1206920 is a subjective opinion of poster.
Reason of review
Bad quality

I would like to file a complaint with Intuit

Hidden fees ,I did not use turbo tax live cost me 200.I want my money back. Big rip off. Is always some big company trying to rip the poor off, so sick of it
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Review
#1206780 Review #1206780 is a subjective opinion of poster.
Reason of review
Problems with payment