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Resolved
We bought Turbo Tax Premier at Sam's Club. It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were, but they don't...
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Company wrote 0 private or public responses to the review from Feb 23.
4.8
I didn't like
  • Hidden fees
  • Charges for service
#1196123
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Resolved
As a professional tax preparer and Enrolled Agent we pay Intuit a significant (>$1,000) in order to use their professional tax preparation packages like Intuit Pro Series. When there's a problem with the software with undisclosed calculations on worksheets,...
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Company wrote 0 private or public responses to the review from Feb 13.
Anonymous
Rob Jordan

I agree. Awful support and technical problems encountered when being transferred to Support. What tax software is left to choose from?

Anonymous
Anonymous

We agree with you 100%. We've used Intuit's ProSeries for seven years for the tax years 2010 - 2016 and were very happy with the support. However, for the 2017 Tax Year, custo...

3.7
I didn't like
  • Too long a delay to talk to a representative
#1188852
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Resolved
$35 UPFRONT FEE FOR DELUXE (OK--FINE) HALF WAY T THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HOUR TO TALK TO ANYONE REALLY? PUT STATE INFO IN AND THOUGHT WAS ALMOST DONE --NOPE $38 FEE TO FILE STATE ALMOST DONE AND CHOOSE E -FILE READ IT THRU...
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Company wrote 0 private or public responses to the review from Jan 29, 2016.
5.0
I liked
  • Step by step process
I didn't like
  • Mistakes
  • Being mislead by tax expert
  • Having mistakes on my 2014 re
#780388
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