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Resolved Featured
3.7
Details
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later

Update by user May 31

TurboTax investigated my claim and could not confirm that I was notified in a timely manner when they discovered their miscalculation in January. They reached out, issued a check payment for the amended taxes due for $711. I paid the state, and luckily no penalty had...

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Review
#1525121 Review #1525121 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$747
Tags
  • Guarantee Not Honored
  • Intuit Scam
  • Turbo Tax Scam
  • Email Communication
  • Tax
  • Communication Failure
  • Customer Care Attitude
Resolved
1.9
Details

Update by user Feb 26

Received refund

Original review posted by user Jan 27

Been using Turbo Tax online for 8 years. Never had a problem until this year. Nothing with my info has changed. Never had to pay. completed my information this year and was informed could not be filed unless I updated to the deluxe . An Additional...
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Review
#1457982 Review #1457982 is a subjective opinion of poster.
Pros
  • Turbo tax intuit issued a refund
Cons
  • Lack of ability to contact company
  • Deceptive business practice
Reason of review
Pricing issue
Loss
$79
Preferred solution
Full refund
Tags
  • Tax Return Ripped Off
Resolved
4.8
Details

Update by user Feb 27, 2018

Refund was issued

Original review posted by user Feb 23, 2018

We bought Turbo Tax Premier at Sam's Club. It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were,...
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Review
#1196123 Review #1196123 is a subjective opinion of poster.
Cons
  • Charges for service
  • Hidden fees
Reason of review
Pricing issue
Loss
$42
Preferred solution
Full refund
Tags
  • finacial software
Resolved
3.7
Details

Update by user Apr 21, 2018

Intuit customer support for professionals improved somewhat in late March, early April as additional support staff became available, and a new routing process was put in place with live personnel directing calls to the proper team. Intuit acknowledged the wait times...

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2 comments
Anonymous
#1456995

I agree. Awful support and technical problems encountered when being transferred to Support. What tax software is left to choose from?

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Review
#1188852 Review #1188852 is a subjective opinion of poster.
Cons
  • Too long a delay to talk to a representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • acconting software
  • Customer Serice
Resolved
5.0
Details

Update by user Jul 30, 2016

Update: I read the information completely wrong and INTUIT has since resolved the situation completely. This was my error and apologize for misleading readers as I MADE THE MISTAKE AND THE PRODUCT IS RELIABLE AND WORTH IT!

Original review posted by user Jan 29, 2016

$35 UPFRONT FEE FOR DELUXE (OK--FINE) HALF WAY...
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Review
#780388 Review #780388 is a subjective opinion of poster.
Pros
  • Step by step process
Cons
  • Having mistakes on my 2014 re
  • Being mislead by tax expert
  • Intuit
Reason of review
Pricing issue
Loss
$150
Preferred solution
HONESTY
Tags
  • tax return software

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