Update by user May 31
TurboTax investigated my claim and could not confirm that I was notified in a timely manner when they discovered their miscalculation in January. They reached out, issued a check payment for the amended taxes due for $711. I paid the state, and luckily no penalty had...
Update by user Feb 26
Original review posted by user Jan 27Been using Turbo Tax online for 8 years. Never had a problem until this year. Nothing with my info has changed. Never had to pay. completed my information this year and was informed could not be filed unless I updated to the deluxe . An Additional...
- Turbo tax intuit issued a refund
- Lack of ability to contact company
- Deceptive business practice
Update by user Feb 27, 2018
Refund was issued
Original review posted by user Feb 23, 2018We bought Turbo Tax Premier at Sam's Club. It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were,...
- Charges for service
- Hidden fees
Update by user Apr 21, 2018
Intuit customer support for professionals improved somewhat in late March, early April as additional support staff became available, and a new routing process was put in place with live personnel directing calls to the proper team. Intuit acknowledged the wait times...
- Too long a delay to talk to a representative
Update by user Jul 30, 2016
Update: I read the information completely wrong and INTUIT has since resolved the situation completely. This was my error and apologize for misleading readers as I MADE THE MISTAKE AND THE PRODUCT IS RELIABLE AND WORTH IT!
Original review posted by user Jan 29, 2016$35 UPFRONT FEE FOR DELUXE (OK--FINE) HALF WAY...
- Step by step process
- Having mistakes on my 2014 re
- Being mislead by tax expert
Thank You for Your Submission
Your comment is successfully posted.