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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I filed my 2018 taxes on 1/16/19 using TurboTax FreeFile. They were accepted and the state direct deposited $892 (2018 refund) into my checking account on 2/20/19. On 3/20/19, I received an email from TurboTax admitting a calculation error on their part (Oregon Schedule OR-A). They advised me to resubmit my 2018 state taxes. When I submitted the amended return, I then owed $711 that I no longer had since it had been 1 month since the state paid me. I called TurboTax the same day (3/20/19) to get more information as to why the calculation error happened and more importantly, why I was notified so late. Please note that my boyfriend, Korbin Stein, filed his taxes with the TurboTax Free-file on 1/16/19 and received a TurboTax "calculation error" email on 1/31/19 (nearly 2 months prior to my miscalculation email was received). The email advised him that TurboTax made a calculation error and that he would need to resubmit. He resubmitted before the state paid him, so his refund was corrected and he doesn't owe. Both of the error calculation emails we received both mention "Oregon Schedule OR-A", but are worded slightly different and are from 2 different email addresses (his was from IntuitElectronicFilingCenter@intuit.com; my email was from CustomerResponse@e.turbotax.intuit.com). This confirms these emails were mailed out separately, and I still haven't gotten a reason as to why I wasn't notified within the same timeframe as Korbin Stein. I have these email copies to provide. I called TurboTax back on 4/10/19 and spoke to a Tier I representative (Tamilia) who agreed this was an unusual and a rare occurrence (she had never heard of this before) and that this issue deserved special treatment. She transferred me to a Tier II, Dana (tax support) who advised I be transferred to the Escalations department. I was transferred and spoke with Walter. He reviewed my account remotely and could see the emails I am referring to as well as my 2018 tax filings. He agreed something needed to be done to rectify the multiple errors, promised to review my account further and to call me back by 4/11-4/12 at the latest. He provided me with Case #449-535-961. He still has not called or emailed me back. I called the evening of 4/12 to follow up and spoke with Tamika. She transferred me to Escalations (Jamija) who submitted a request for one of the presidents to respond to me as there is no higher department I could speak to. She said I would very likely be able to receive the $711 I now owe to the state plus the 5% interest that has been accruing ever since 4/15/19. She provided me an "OOP" reference number of 1162. She said the president ALWAYS responds within 24-48 hours via email or phone. If for some reason they didn't, she advised me to call back and ask for a supervisor. I still have not heard anything from a president. I called back on 4/17/19 and spoke to Jan who transferred me to escalations (Henry). He assured me someone would respond back to me, but I have still not heard anything as of today (4/23/19). I have spent a cumulative of about 5-6 hours on the phone with TurboTax already, and I feel they are not holding up their blatant promises to back their product. Not one of the representatives I have spoken to has been able to tell me why this calculation error occurred, why TurboTax sent notification so late (over 2 months after I filed) or any assurance that this type of issue wouldn't happen again. They fail to return calls and follow up when they promise to. TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from someone named Sheryl from the president's office (not an actual president, as previously promised). She thought I had already spoken to someone in the office named Ben (what internal communication!), but I assured her that no one had reached out to me via email or phone. She tried to blame the state for the late notice (I corrected her, letting her know of TurboTax's email to Korbin on 1/31), then she tried to say my email went to spam (I corrected her, saying I saw it go straight to my inbox on 3/20/19 and called TurboTax the same day). I reiterated that the 2 emails were from separate TurboTax senders and my email was received right away in my inbox on 3/20/19. She could neither confirm or deny that she was calling 1) in response to the BBB complaint I filed and 2) that this situation is a rare, unique circumstance (which should be regarded as such). She clearly did not read all the facts or consider them before calling me. You would think after a customer has spent hours on the phone explaining an issue over and over again, she would have the decency to READ any of TurboTax's internal notes and this BBB complaint. She thought it very unlikely TurboTax would be willing to fully reimburse me due to their policy of only reimbursing penalties or fees up to the first notice (what about your 100% calculation guarantee?). All she could offer were her apologies that customer service never responded to me as promised, and she was not able to provide any real resolution or answers to my questions. She said she would investigate further, but I seriously doubt any willing response back from TurboTax.
1.8
Details
I filed my 2015 taxes with Turbo Tax and in error I must have signed up for " IDNotify Tax Identity Restoration Benefits with Added Internet Surveillance Service" How is that for a title??? I have come to find out the Turbo Tax is a partner company of ID Notify. To say...
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14 comments
Anonymous
#1479616

Same thing happened to me. They ripped me off.

Basically couldn't get through doing your taxes with TurboTax without signing up for this *** service and being ripped off by TurboTax and this sister company of theirs. After being asked several times and saying no several times if I wanted to sign up for it I somehow still with signed up for it.

TurboTax can kiss my *** And if I can just get 10 people a year for the rest of my life to not use TurboTax that will be my goal. *** you you thieving bastards TurboTax.

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Review
#793363 Review #793363 is a subjective opinion of poster.
Pros
  • Easy to use
Cons
  • Protection of identity
  • No real help for
Reason of review
Full refund for MAX benefits - not wanted
Loss
$45
Preferred solution
Full refund
Tags
  • Idnotify Ripoff

Intuit - Worst company

1.0
Details
most miss managed company. high fees horrible customer service. ridiculous policies. mixed up service. went to chase merchant services. so much better. lower fees nicer more professional services. i cant believe this intuit is still around. maybe not for long.
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Review
#1648968 Review #1648968 is a subjective opinion of poster.
Cons
  • Worst service fees policies customer service
Reason of review
Bad quality
1.0
Details
Had software for a year and half. Never worked correctly. It has locked up more times than I can count. Requires using task manager to shut down the program. Multiple bugs/errors. Mainly with bank feeds; "rules" for entering transactions; and today while trying to...
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Review
#1581612 Review #1581612 is a subjective opinion of poster.
Cons
  • Qb desktop 2018 pro is horrible
  • After paying hundreds for the software now demands addition fee
  • Support peoples english is bad
Reason of review
Software doesn't work correctly.
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Quickbooks Software Problems

Intuit in San Clemente, California - Awful rude nasty company

1.0
Details
i cant believe these people lied to me. said 2 days to process my credit card payment from my client. then they tell me 5-7 days to check out my acct. delaying my money. if its a policy tell me before you let me run the transaction your POLICIES! unethical people working there. merchant services nasty people. they dont care about their customers at all. i cant do business with this type of horrible people. they hire the worst rep. lazy mean rude. unacceptable.
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Review
#1638576 Review #1638576 is a subjective opinion of poster.
1.0
Details
I too had this happen, back in 2012 our 2008 program ran an update and all of a sudden I couldn't make purchase orders! A huge part of my accounting! *** They actually made part of my program obsolete to force me to purchase a new 700.00 multi-user program! That I...
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Review
#1553552 Review #1553552 is a subjective opinion of poster.

Intuit - Not paid for work.

1.0
Details
They never paid me for training.
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Review
#1573903 Review #1573903 is a subjective opinion of poster.
Pros
  • Waiting
Cons
  • Being lied to and misled
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
Resolved
1.9
Details

Update by user Feb 26

Received refund

Original review posted by user Jan 27

Been using Turbo Tax online for 8 years. Never had a problem until this year. Nothing with my info has changed. Never had to pay. completed my information this year and was informed could not be filed unless I updated to the deluxe . An Additional...
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Review
#1457982 Review #1457982 is a subjective opinion of poster.
Pros
  • Turbo tax intuit issued a refund
Cons
  • Lack of ability to contact company
  • Deceptive business practice
Reason of review
Pricing issue
Loss
$79
Preferred solution
Full refund
Tags
  • Tax Return Ripped Off
1.4
Details
DO NOT USE THIS CROOKED company. They are horrible at customer service. We have had so many versions of QB on our desk top. In April 2018, our 2016 version just started messing up so of course had to call and buy from QB the new version 2018 (that's how they get you)....
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1 comment
Anonymous
#1740206

Intuit has been holding my money from services that my company provided since May. I get the run around every time I call.

When researching online, I noticed several people who have been robbed by this company. Do you know of any class action law suit started against Intuit/QuickBooks?

Review
#1527017 Review #1527017 is a subjective opinion of poster.
Cons
  • Technical service charges for service ripoff company
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
fix my quick books program that I paid your techs to put in and transfer my old company file to. Your techs should have seen if there was any error in a file when they combined these together. I will not stop until this gets fixed. CEO should be ashamed
Tags
  • rippedoffintuit
1.0
Details
I am a small business owner in So. Cal. In 2019 I changed my online QuickBooks account to a lower tiered plan for my own cost effectiveness. I have email confirmation of this. In February of 2019 my accountant went online to access my account and found that I had no...
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Review
#1520981 Review #1520981 is a subjective opinion of poster.
Reason of review
lost my whole business data
Loss
$100000
Preferred solution
Full refund

Contact Intuit Customer Service

Mailing Address:
Intuit Inc.
2700 Coast Ave
Mountain View, California 94043
United States
Phone:
(650) 944-6000
All Intuit Contacts
2.4
Details
I've used TurboTax for many years before doing my 201 tax return. In 2019 they began a sneaky and deceitful way to pump up their tax preparation charges. 1. They hooked me into choosing them again by saying I'd get a $20 reduction of their charges. However, I soon...
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Review
#1512640 Review #1512640 is a subjective opinion of poster.
Cons
  • Forced upsell i hate being ripped off
Reason of review
Pricing issue
Loss
$70
Preferred solution
Price reduction