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I filed my 2015 taxes with Turbo Tax and in error I must have signed up for " IDNotify Tax Identity Restoration Benefits with Added Internet Surveillance Service" How is that for a title??? I have come to find out the Turbo Tax is a partner company of ID Notify. To say...
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Anonymous
Anonymous

Same thing happened to me. They ripped me off. Basically couldn't get through doing your taxes with TurboTax without signing up for this *** service and being ripped off by Tu...

Anonymous
JohnR

Not sure of the issue here. During my tax setup I was prompted "Yes" or "No" to join. The prompt explain it was 45 dollars extra and listed the services and compared it to Tur...

1.8
I liked
  • Easy to use
I didn't like
  • Protection of identity
  • No real help for
#793363
Reply to reviews
Every year, I catch TurboTax sneaking in their fees for services I don't want and every year, I'm good at catching it all except for this year, there was no way around it, short of not using their services. I chose their Free State filing and $29.99 for Federal. ...
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Anonymous
Anonymous

Same thing happend to me i was pissed

Anonymous
anonymous

Had a similar issue this year. Unchecked the Audit Defense but then had to make a change in my forms. It automatically accepted the Audit Defense this time and I was billed fo...

3.0
#785674
Reply to reviews
As a professional tax preparer and Enrolled Agent we pay Intuit a significant (>$1,000) in order to use their professional tax preparation packages like Intuit Pro Series. When there's a problem with the software with undisclosed calculations on worksheets,...
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Anonymous
Rob Jordan

I agree. Awful support and technical problems encountered when being transferred to Support. What tax software is left to choose from?

Anonymous
Anonymous

We agree with you 100%. We've used Intuit's ProSeries for seven years for the tax years 2010 - 2016 and were very happy with the support. However, for the 2017 Tax Year, custo...

3.7
I didn't like
  • Too long a delay to talk to a representative
#1188852
Reply to reviews
I recently got email from them in connection with Turbo Tax. It is titled "Monthly Update, etc". If it is monthly why is this the first one I have received since filing my 2016 taxes? Called the number on the email and still did not feel safe responding to it. Please...
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1.0
I didn't like
  • Long and hard
#1345038
Reply to reviews
I had same issue today. I've been paying for this service and I even receive an email everyday that says rest assured, breath easy, your data is protected and backup was successful. A ransomware virus was put on our server yesterday which forced us to replace server...
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#1338178
Reply to reviews
I have been using QB and their payroll subscription last 15 years. Each year they charge me of $530 for annual payroll subscription which is a rip-off. So I went out and bought a new software "Quickbooks desktop pro and payroll enhanced" which was $300. I don't know...
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Anonymous
Jake

Sorry to hear you had a bad experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a small b...

1.0
#1294032
Reply to reviews
I filed my 2016 return with Turbo Tax I received a refund of 4300.00 when that figure came up I asked several people to check my return and all the information from w-2's were correct so I submitted the return in May of this year I was notified from the IRS that my...
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#1291137
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Problems logging in multiple times and no issues ever resolved with the online support...When I contacted support for help they said to contact my company, but the company is very small and the purpose of using intuit was so that the company or doctor himself would not...
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#1266856
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Intuit is an exceptionally poor company to deal with; which is a generous description “at best”. As has been shared by thousands of unhappy customers on this site and others they provide little to no customer service, hide any of their customer service contact numbers...
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Anonymous
Jake

Sorry to hear you had a payroll experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a sma...

1.0
I didn't like
  • Deceptive business practices
#1227480
Reply to reviews
We bought Turbo Tax Premier at Sam's Club. It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were, but they don't...
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4.8
I didn't like
  • Hidden fees
  • Charges for service
#1196123
Reply to reviews