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Intuit Quickbooks does not care about their customers or relationships based on their actions. I accidentally purchased the wrong product 6 months ago. Within 5 minutes of the error, I attempted to cancel the purchase online. I called Intuit to confirm my cancellation...
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2.1
I liked
  • Customer service in the payroll side of their product line
  • Payroll software
I didn't like
  • Fraud by their employees
  • Being told that i had cancelled a product yet being billed
  • Spending an hour on the phone with zero resolution
#1158294
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I filed my taxes at turbo tax and paid 100 bucks for the best option and coverage and well you guessed it , they dropped the ball 1 spent 3 days 6 calls all over 1.5 hours only to be told to mail it in. this cost me the purchase of a house and at least 10 years off my...
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1.3
I didn't like
  • Lack of attention to resolve my issue
#1113692
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I could not complete my 2017 tax return correctly because of a glitch in their webform. I was forced to either pay to upgrade, so I could "talk to a tax expert" or ditch everything and start over. I chose to pay, with the fee to be taken from my refund. There was no...
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1.2
#1076910
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Intuit - Nothing but bait and switch

Intuit
#1168841
1.0
Details
Just tried to finish my “free” taxes. All info and ad says I qualify for free tax prep (just like the past several years) get to the end and they try charging $40. They think you will pay because your taxes are done
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Unauthorized credit card charge by Intuit

Intuit
#1127903
I just found out an unauthorized credit card transaction for the amount of $99.99. What the *** is this? I may have purchased TurboTax in the previous years. But how could they charge me for something that I never ordered neither do I know what it is.
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Intuit - Turbotax guarantee is. Sham

Intuit
#1046630
1.9
Details
TurboTax advertises money back guarantee, however that applies is very narrow circumstances. Turbotax Online had a systemic error tat caused a long delay in my state tax return processing, and I eventually had to re-file it manually. No refund from Turbotax even though the error was due to their system. Also, no help when trying to get the problem resolved.
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
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Short Review on April 24, 2017

Intuit
#1038497
I got intuit cos a friend ask to do she can have money get to her. They submitted $4000. And now it's up to $8000.35 which they never pulled the money out as I was told by them. Now there ruining my credit and changes that I did not make there a bid ripoff. Caution Do Not Use Them!
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I simply wanted quickbooks to do my books for my small business. I purchased from an approved seller on ebay desktop premier for over $260.00. bought a new computer to install in and opened the sealed package which was brand new. tried to scratch off the license code...
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1.0
I didn't like
  • Forced upsell i hate being ripped off
#1067762
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I am seriously tired of Intuit forcing us to upgrade every other year by blocking services. They should have to support software for at least 5 years. It started with Quickbooks email, unless you paid for one of the extra services they blocked you from using their...
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1.8
I liked
  • Used to be customer friendly
I didn't like
  • Being forced to upgrade
#1057185
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I am using the downloaded desktop version. I have used TT for many years. In 2016, I could not file my return because I was waiting on a K-1. Otherwise I had finished the return. I saved the file and filed an extension in April and now I can't pull up the TURBOTAX...
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#1056900
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Turbotax cannot explain why all of our e-file transmission attempts are "cancelled" by their system, with no reason or error given. We were told that we would have to file a paper return. Problem is - every time I try to print or even pdf the return documents, the...
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1.0
I didn't like
  • Failure to address known outstanding customer issues for months
#1034900
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I tried to file electronically. Return was rejected by IRS due to birthday being wrong. My birthday has not changed in 57+ years. Turbo tax still charged me the filing fee even though I could not file. Contacted TurboTax customer service and they were an absolute joke....
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2.0
I liked
  • Easy to use
I didn't like
  • Being told thing that were not true
  • Rude customer service representative
  • Being lied to and misled
#1030987
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So received the following e-mail after filing my taxes using their product. "We are holding the tax return for 48 hours to give you the opportunity to verify it's yours or stop it. If we don't hear from you within 48 hours, this return will be filed in accordance with...
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1.0
#1025828
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What would top of the line, the most inclusive software package contain, for the price one would expect overkill, or at least of common sense in what is part of is core. "Home & Business", wouldn't want to think that maybe, just maybe they aren't in the same state. Or...
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Anonymous
Laurance Hayes

Here just to show you that I'm not kidding, the invoice for HR Block, sure, I have to add another state, but they tell you, and it only 19.99 so for under $50.00 total F U Tur...

h.kitchener
h.kitchener

I stopped using TT a couple of years ago when they stopped including some forms like Schedule E from their Deluxe version after all those years of doing so and said nothing ab...

1.0
I didn't like
  • Incomplete top of the line turbotax package
  • Misrepresented fees
#1022442
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