Intuit

For 2 days I have not been able to resolve an issue getting my tax refund check that INTUIT sent me not the IRS but Intuit sent. Every place I try to deposit it or cash it cannot verify the check so I it no good.

No one will take it. The IRS sent my money to Intuit or TurboTax I don't know that process but it should have been deposited directly into my account as my state taxes were but that didn't happen. So Intuit got paid, they kept their payment out of my return and issued me a check for the remainder but I cannot get it. This is not fair to the person needing and waiting on this money.

No one at customer service can figure out what to do. I am a person that lost their job due to no fault of mine 2 weeks before Christmas and am now drawing unemployment. This money isn't extra money this money is to keep my roof over my head and my electric on. So it's not that I am a greedy person trying to get every dime I can.

This is a situation in which my whole entire life hangs in the balance of me getting my tax return and being able to continue to live without becoming homeless or losing my car or a entire host of other items. I am told I cannot speak to anyone at Intuit other than the. Customer service line I have been on the phone with every hour they are open for two days now. So this keeps me from things I need to be doing, I shouldn't be changing my money down from a company that got their part of my refund without any issues.

It should be this company chasing me down to give it to me. So I would appreciate someone making contact with me that can truly do something that will help this situation.

Customer service has no idea what to do and they need the support from corporate to resolve this matter. Without them what good are the ones sitting in offices drawing six figure salaries.

I have been trying to delete my business account for TurboTax because I do not own a business. Yet every time I try to delete the data for it, I keep getting this refusal notice:

'Dear valued TurboTax customer,

We noticed there was activity in the TurboTax portion of your Intuit account (this could be you purchasing a TurboTax product or e-filing your 2019 tax return) after you requested to delete your TurboTax data.

We stopped your request to delete your data for the remaining portion of the tax season until October 31, 2020, to ensure all essential tax services remain available to you throughout the tax season.'

This has absolutely nothing to do with the business account. I want it deleted so I don't have to worry about the IRS or someone giving me penalties. I first did it with the help of customer service, but it didn't help me the first time. I tried to do it myself over and over again, but the outcome was the same.

I mean, the business is labeled under my email address 'gorillazfan132000.' What sense does that make? And TurboTax and Intuit still refuse to remove it?

I need the business account gone, deleted, removed indefinitely.

QuickBooks On-line was changed without my knowledge to include a "View and Pay" option for the customer which I did not notice added onto my email template. It gave my customer a way to pay an invoice directly from their bank account.

The transfer of money occurred (they charged my customer $25 for this privilege), however, the other end of this transaction (transfer of the money from Intuit to my bank) was not set up. Even after I set up a "Merchandising Account" which I did not want (but was promised that it would solve the issue), the money ($875) has not been transferred to my bank account. I have made countless calls over the past 3.5 weeks and got countless promises of escalations and 24-hour resolutions, but the money is just sitting there in some account at Intuit. I get emails telling me that I have funds waiting in my QuickBooks account, but no one can tell me how to get it transferred to my bank.

Switching from QuickBooks Desktop to QuickBooks On-line has been a big mistake.

The support people are polite, but I have never dealt with such an unprofessional Corporation. If they do not have their own business and accounting under control, how can they produce accounting software?