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Intuit - CPA USING 2018 PROSERIES

After installation in late Jan 2019 I found that I could not efile or priint a client's return. After 2 days on phone calls and IT help it turned out the program is so poorly written that it takes more memory then a 32 bit operating system is capable of handling. Despite ProSeries own system memory requirements. Proseries suggest removing the 1040NR program files or the 1040 program files! Guess I'm due a refund since I purchased the 1040 and 1040NR.
1.9
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
I didn't like
  • Mistakes
#1470383
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BSA, CPA, Programmer retired but I am still doing taxes. Have used Turbo for decades since I also did them manually prior to adapting to this product. Today I am here complaining because their new answering service prevents a direct complaint recourse to a customer...
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2.8
I liked
  • Used to be customer friendly
  • Previous years product was great
I didn't like
  • Lack of support
  • Unbelievable
  • Spending an hour on the phone with zero resolution
#1470159
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Intuit - Discrepency in info and they want me to pay to tell them

I am very agitated. According to turbotax my federal and state tax return has been accepted however when I check federal website and federal telephone line it says it has not been received. I have tried to call turbotax and obviously I cant. I don't think I should should have to pay to upgrade my services so I can let them know there is a discrepancy between what their website says and what the government says. I can not even email them and have to post this in the community. This just might be the last year I use turbotax
3.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
I didn't like
  • Discrepency b
#1464412
Reply to reviews
Been using Turbo Tax online for 8 years. Never had a problem until this year. Nothing with my info has changed. Never had to pay. completed my information this year and was informed could not be filed unless I updated to the deluxe . An Additional $39.99. Not getting...
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1.9
I didn't like
  • Lack of ability to contact company
  • Deceptive business practice
#1457982
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My company has used Intuit's QuickBooks for more than 15 years. Last year, because our database had grown so large over these years, we were obliged to "upgrade" to the hosted Enterprise version. What a disaster this experience has been! QuickBooks software is flawed....
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1.1
I didn't like
  • Customer service response
#1452825
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I have been with intuit as a pro advisor since 2016 , When I purchased my Pro-advisor , and product I paid a round $1000 because I have been told this will be one time payment and you will have all Desktop products and online as well. Also, the person added that i will...
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1.7
I didn't like
  • Twisting hands
#1450013
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I recently got email from them in connection with Turbo Tax. It is titled "Monthly Update, etc". If it is monthly why is this the first one I have received since filing my 2016 taxes? Called the number on the email and still did not feel safe responding to it. Please...
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1.0
I didn't like
  • Long and hard
#1345038
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I had same issue today. I've been paying for this service and I even receive an email everyday that says rest assured, breath easy, your data is protected and backup was successful. A ransomware virus was put on our server yesterday which forced us to replace server...
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#1338178
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I have been using QB and their payroll subscription last 15 years. Each year they charge me of $530 for annual payroll subscription which is a rip-off. So I went out and bought a new software "Quickbooks desktop pro and payroll enhanced" which was $300. I don't know...
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Anonymous
Jake

Sorry to hear you had a bad experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a small b...

1.0
#1294032
Reply to reviews
I filed my 2016 return with Turbo Tax I received a refund of 4300.00 when that figure came up I asked several people to check my return and all the information from w-2's were correct so I submitted the return in May of this year I was notified from the IRS that my...
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#1291137
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