Intuit Reviews

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New Reviewer

An unauthorized transaction on my card

Intuit - An unauthorized transaction on my card
Someone has my card information and used $200 from my account with out me authorizing it.
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ID
#2380225 Review #2380225 is a subjective opinion of poster.
Product
Intuit Account
Loss
$201
Preferred solution
Full refund
New Reviewer

Can't log on payroll

Called spoke to guy who put me on hold then dropped the call with a msg that its out of office hours. Not happy with this service at all.
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ID
#2853340 Review #2853340 is a subjective opinion of poster.
Preferred solution
Get the system up and running. I need access to my payroll
New Reviewer

Can't acces my intuit payroll and need to print reports and payslips

Honestly this is unacceptable if a paying customer is trying to access the account. And we cant. Instead it asking for new passwords and login details.
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ID
#2850322 Review #2850322 is a subjective opinion of poster.
Location
Culver City, California
New Reviewer

Because I did get to talk to someone

I need to Talk to a person on the phone but the number i called said I have to log on to my quickbooks I dont have quickbooks so i cant log on. Im a student and need to register for quickbooks which i thought i did but i missed a letter in my email so i never got a confirmation so now i cant do homework until i get that confirmation
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ID
#2830697 Review #2830697 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Follow up on a ticket

I need to check if the over charged fees from my upgrade to premium was mailed to me. My phone number is not found to be linked to my account by the automated system. Im expecting a $55 refund check mailed to me, I would like to know if the check was mailed or not due to theft or holding to my mail by my neighbors. My phone number is 404-438-****
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ID
#2815618 Review #2815618 is a subjective opinion of poster.
Loss
$215
Preferred solution
Full refund

Suspended my account because they gave me the wrong license number or put someone else's company under my license number.

I have my receipt where I purchased Quickbooks 2019 desktop and have even spoken to the same person who sold it to me and assisted me with transferring my data over. It wasn't until I decided to purchase payroll services that I found out that the company name listed under my license number was not my company. The guy who sold it to me said he has no idea what happened and suggested I just use another company's payroll services. He told me my Intuit account has been suspended.
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ID
#2808816 Review #2808816 is a subjective opinion of poster.
Location
Claremore, Oklahoma
New Reviewer

Accept QB online invitation

Your customer service is the worst Ive experienced. Ive been hung up on 3 times for dialing the wrong number.

User's recommendation: Use anything but intuit quickbooks.

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ID
#2806536 Review #2806536 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Can’t login to my account

I can not get into my account to contact an expert and the little voice keeps telling me to login well i cant login because Ive been hacked
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ID
#2797904 Review #2797904 is a subjective opinion of poster.
Loss
$50
Preferred solution
Into my account
New Reviewer

Haven't received the refund from you yet after I was charged twice for doing my taxes

Update by user Sep 17, 2021

Not a single step has been taken to help resolve my issue! This is absolutely rediculous and 100% uncalled for!

Original review posted by user Aug 17, 2021
Never got a phone call back from you guys after you said u were resolving my refund and would hear back within 24-48 hours. I have been waiting almost 8 months for this refund! CALL ME BACK!! 570-867-****. This is absolutely rediculous and uncalled for damnit!!!
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ID
#2782292 Review #2782292 is a subjective opinion of poster.
Loss
$85
Preferred solution
Full refund
New Reviewer

Cancel charges on my account

Intuit charged my bank account $67.14 and could not find any information regarding the charge. I was told to contact my back in order to dispute the charge. If I was charged by Intuit why can't intuit refund the amount to my account? Makes no sense to me.

User's recommendation: I wouldn't recommend.

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ID
#2772393 Review #2772393 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund

This was canceled and you removed $48 from my account. Please refund now and cancel this account

This was canceled over 2 weeks ago. I want my account refunded ASAP and my card removed from your system!! Thank you!! Unfortunately I thought this was taken care of!
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ID
#2728606 Review #2728606 is a subjective opinion of poster.
Location
Alpine, Utah
New Reviewer

Can’t log in

Old number has to be accessed to get into my account. If I want to talk to a live person I have to be logged in. *** company.

User's recommendation: Don’t use.

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ID
#2727255 Review #2727255 is a subjective opinion of poster.
Location
Foley, Alabama
New Reviewer

Intuit India Customer Support

Dear Team, I would like to inform that intuit India phone number does not work and they only ask us to text the problem, which not appropriate to chat and get the solution. Kindly check and resume customer support through call.
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ID
#2719521 Review #2719521 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Grown beyond ANY customer service

Loyal customer for over 27 years. Needed access from old date. Requested 6-12 months access to old data. After three hours on phone, chat, the Filipino crew shut me down. Quoted me thousands f dollars. Looks like we are building the wrong wall. LBFM's have a place. It's not here. I will discontinue Turbo tax, Quick books, and all Intuit products.

User's recommendation: Go somewhere else. Intuit is not a US company. Greed.

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ID
#2718953 Review #2718953 is a subjective opinion of poster.
Location
Newington, Connecticut

Poor customer service

Return for funds expended defective product standard 8 software guarantee written claim submitted March 2021 and June 2021 no response acknowledgement

User's recommendation: Do NOT purchase electronic product as the dealer retailer will not refund money for defect warranty.

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ID
#2714608 Review #2714608 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund

Need help accessing my account

I still cannot access my account. And Ive never reserved a phone call or message that would help me.
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ID
#2646301 Review #2646301 is a subjective opinion of poster.
Location
Chicago, Illinois

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