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Billing Practices
Customer service
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Just tried to finish my “free” taxes. All info and ad says I qualify for free tax prep (just like the past several years) get to the end and they try charging $40. They think you will pay because your taxes are done

Product or Service Mentioned: Intuit Turbotax Tax Software.

Reason of review: Pricing issue.

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Turbo tax is a total rip-off. I filed with them and had no idea that I didn’t have to because I had recently started receiving disability.

I waited on my return for months. Finally, I called IRS to find out Turbo didn’t even file my taxes. Not only was I charged, but they charged additional money for state taxes which my state doesn’t have.

I am done! I hope they reap their reward for taking advantage of people.