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I bought the above for $40 and discovered that they no longer include state returns as they have for years. They have 2 deluxe packages one with state and one without. There is now an additional charge of $40 for the state return. This is intentional deception and...
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Garnerville, New York
#808942
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I suckered for an add on internet involving tt and fidelity mutual funds which said they were combining to offer a discount on the $80 tt tax program. Not only was there no such discount (up to 20%, the ad claimed) but neither tt or filelity would listen or refund...
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Garnerville, New York
#798966
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I have been using Turbo Tax for many years, and have always been satisfied with it. This year, I've had problems just getting started. I'm unable to download the NY state software, the program continually freezes, and the federal updates took several tries to...
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Anonymous
anonymous

I am having the same problem--always loved the ease of Turbo Tax but it's been a total nightmare this year--freezing up, crashing, not saving, etc. I've entered some forms fiv...

I didn't like
  • No longer easy to use
#785439
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Had what I thought was a simple question. Called customer support three times. They are not trained to answer question. Reps looked up answers online. Are you kidding me!! Yes, I did that too but it didn't work which is why I call customer service! Why in the world...
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Anonymous
mohan chand

This article discusses theQuickbook Online is a Useless customer support and impossible to download data.Quickbooks Mac gets ready to jump through more hoops.quickbooks Suppor...

1.0
I didn't like
  • Customer service experience
#704327
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Last week I called QuickBooks to help with setting up the connection with our bank so I could download transactions into my register on a regular basis. I first tried the QuickBooks online guides, and none of them were consistent with each other, and it seems every...
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1.8
I didn't like
  • Customer service experience
#671666
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I am a pro-advisor and expect to be treated with a little more respect as I have been using QB forever. This is not the case. - The tech support number that I save on my phone is suddenly changed and I call the "QuickBooks Pro-Advisor support number" that Google give...
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4.5
#667627
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I had used Intuit in 2014 for a short time to process credit cards. I cancelled my account in March of 2014 last month I noticed that they took 12.95 out of it 5/2015 but I did not think anything of it until I noticed it again June 2015 then I called them on it. They...
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1.0
I didn't like
  • Dishonest and harmful
#645326
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I was working on a tax return where the NYC-1127 withholdings was not showing up on the right place of the schedule A. Rather than showing up on line 5 or line 8 of the schedule A, it was showing up as an unreimbursed employee expense on line 21, subject to the 2%...
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1.0
New York County, New York
I didn't like
  • Customer service
#631980
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Went to file my taxes through turbo tax and feds told me my taxes were already filed. Through checking my info was hacked from turbo taxes servers. Called turbo tax right when they opened and got a recording saying they would call me back--got a call within 5 minutes....
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1.0
Attica, New York
I didn't like
  • Being lied to and misled
  • Information stolen fromtheirserver
#615031
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We've been using Turbotax for the past 18 years. We're done. We always bought a specific program, then we had to upgrade because we have a rental, so we upgraded, and now we have to also pay for the State to file. We're done with them. They are on the do not buy...
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Ravena, New York
#591734
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