Product: Intuit Turbotax Tax Software Clear all filters (62 of 62 reviews match)
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Resolved Featured
3.7
Details
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later
Intuit - TurboTax cost me by notifying me of a calculation error months later

Update by user May 31

TurboTax investigated my claim and could not confirm that I was notified in a timely manner when they discovered their miscalculation in January. They reached out, issued a check payment for the amended taxes due for $711. I paid the state, and luckily no penalty had...

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Review
#1525121 Review #1525121 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Poor customer service
Loss
$747
Tags
  • Guarantee Not Honored
  • Intuit Scam
  • Turbo Tax Scam
  • Email Communication
  • Tax
  • Communication Failure
  • Customer Care Attitude

Intuit in Pleasanton, California - Less than ZERO customer service

their service is getting worse and worse each year. bought a cd, but needed the download. I've been trying for over 3 hours now. I've done their online "service", but I keep getting emails that my product # is wrong, but its correct. One customer agent HUNG Up on me. Finally got some one to talk to me. over 45 minutes to prep a download! Why???? In this day and age they don't have a downloadable program????? I just saw that Bob Parsons is on the board of the company. That explains it all. Everything he touches is *** He is great marketer of *** products.
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Review
#1505173 Review #1505173 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
2.8
Details
BSA, CPA, Programmer retired but I am still doing taxes. Have used Turbo for decades since I also did them manually prior to adapting to this product. Today I am here complaining because their new answering service prevents a direct complaint recourse to a customer...
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Review
#1470159 Review #1470159 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Pros
  • Used to be customer friendly
  • Previous years product was great
Cons
  • Spending an hour on the phone with zero resolution
  • Unbelievable
  • Lack of support
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Fix the product and make sure they do it before the IRS deadline and contact me with a date when the product will be sent with the corrections.
Tags
  • no resolution
I filed my 2016 return with Turbo Tax I received a refund of 4300.00 when that figure came up I asked several people to check my return and all the information from w-2's were correct so I submitted the return in May of this year I was notified from the IRS that my...
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Review
#1291137 Review #1291137 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Poor customer service
Loss
$215
Preferred solution
Full refund
2.4
Details
Looked at my Turbotax return, clicked "How did you calculate this number?" It says: The annual total of advance premium tax credit amount is calculated by first rounding each of the Column C values in Part III of your 1095-A to the nearest dollar and then adding them...
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Review
#1231854 Review #1231854 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Bad quality
Loss
$37
Preferred solution
I want an apology & an acknowledgement that automatically rounding of the numbers was wrong.
Tags
  • Turbotax Software Creates Errors
  • Irs Rejects Rounding
I filed a 1044EZ tax return using a FREE Turbotax product. At one point the program asked if i would like my return reviewed. Not knowing better and not seeing any info or charge related to the question, i replied yes. At the end of the on-line process I was charged...
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1 comment
Anonymous
#1455597

Your failure to read plain English is not a cause for class action.

Review
#1215224 Review #1215224 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Problems with payment

Santa Barbara Tax Products Group - Thieves and liars

1.0
Details
I used TurboTax this year and chose the pay with return option. Thought everything was fine and dandy until checking irs site. It says check was deposited. It wasn't. So I call IRS and TurboTax. Check is w/ SBTG. Not just a portion to pay turbotax the whole check. Sbtg didn't try to deposit in the bank (called the bank). SBTG says 10-12 weeks to get paper check?! I didn't get an email or letter. Avoid this company at all costs. If you use turbo tax just get a papet check because something magically always goes wrong with direct deposit.
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Review
#1212841 Review #1212841 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Problems with payment

I would like to file a complaint with Intuit

Hidden fees ,I did not use turbo tax live cost me 200.I want my money back. Big rip off. Is always some big company trying to rip the poor off, so sick of it
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Review
#1206780 Review #1206780 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Reason of review
Problems with payment
2.7
Details
I filed my 2017taxes using Turbo Tax and very carefully included my estimated tax payments, which the software somehow included with my withholdings rather than listing them on the separate line on Form 1040 for estimated payments. My tax return is now on hold. Just...
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1 comment
Anonymous
#1463680

Strange, I have the same and did not find your problem. Are you sure you read right? Last year?

Review
#1201095 Review #1201095 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Cons
  • Error it created and the inconvenience it caused
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Contact Intuit Customer Service

Mailing Address:
Intuit Inc.
2700 Coast Ave
Mountain View, California 94043
United States
Phone:
(650) 944-6000
All Intuit Contacts
Resolved
4.8
Details

Update by user Feb 27, 2018

Refund was issued

Original review posted by user Feb 23, 2018

We bought Turbo Tax Premier at Sam's Club.It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were, but they don't...
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Review
#1196123 Review #1196123 is a subjective opinion of poster.
Product
Intuit Turbotax Tax Software
Cons
  • Charges for service
  • Hidden fees
Reason of review
Pricing issue
Loss
$42
Preferred solution
Full refund
Tags
  • finacial software