Product: Intuit Technical Support Clear all filters (9 of 9 reviews match)
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Intuit in Yuma, Arizona - Will not with McAfee

Purchased online after install Quickens login screen would not display or stay displayed long enough to log in. Called support they said it is McAfees fault. They would not even help support person was rude. Said they would give me my money back but they haven't yet. Intuit sucks.
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Review
#1613294 Review #1613294 is a subjective opinion of poster.
Service
Intuit Technical Support
1.0
Details
Intuit and Quick books got my money twice, have my corporate data on lock down and have completely incompetent, poorly trained support staff that are trained only to sell and offer no answers at all. If you are a small business owner and not an accountant and want...
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Review
#1472361 Review #1472361 is a subjective opinion of poster.
Service
Intuit Technical Support
Pros
  • When it worked as it should
Cons
  • Getting terrible support & customer service
  • Losing time & money on phone with support & going to store
  • Disconnected after more than 1 hr third call with no call back
Reason of review
Poor customer service
Preferred solution
RESET MY PASSWORD SO I CAN RUN MY BUSINESS AND PAY MY BILLS
When I contacted support for help they said to contact my company, but the company is very small and the purpose of using intuit was so that the company or doctor himself would not have to write it out or print out my pay stubs every time! So i have not had a pleasant...
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Review
#1266856 Review #1266856 is a subjective opinion of poster.
Service
Intuit Technical Support
Reason of review
Poor customer service
Resolved
3.7
Details

Update by user Apr 21, 2018

Intuit customer support for professionals improved somewhat in late March, early April as additional support staff became available, and a new routing process was put in place with live personnel directing calls to the proper team. Intuit acknowledged the wait times...

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2 comments
Anonymous
#1456995

I agree. Awful support and technical problems encountered when being transferred to Support. What tax software is left to choose from?

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Review
#1188852 Review #1188852 is a subjective opinion of poster.
Service
Intuit Technical Support
Cons
  • Too long a delay to talk to a representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • acconting software
  • Customer Serice

Intuit - Terrible techs....2 hrs on phone to download Turbo

We bought Turbo premier at Costco. We recently Purchased a new Dell computer without a CD holder. So spent over 2 hrs on the phone with the intuit worst Techs. They couldn’t even help us do the simple task of downloading 2017 Turbo Tax to our PC. Ridiculous!
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Review
#1180927 Review #1180927 is a subjective opinion of poster.
Service
Intuit Technical Support
Reason of review
Poor customer service

Turbo Tax Intuit

I am so pissed! I have bought and used this program for over 20 years, ........ yup, TWENTY years and have never had any issues. For some strange reason, this years software has been nothing but grief to say the least. I called Turbo Tax and the lady told me that if I do this and this it should work. I t did work until I closed the program and later that day tried to re-open it and it was back to its old tricks. I was on hold for 42 minutes - that's right...42 minutes. (2nd call) So, I call turbo tax and the second lady tells me that I should have done a re-boot so I did it again and re-booted the system. It did not work. (Surprise) I was on hold again for 38 minutes. (3rd phone call) The lady sends me an email with a patch for it. I load the patch ...guess what...it still did not work. On hold for 24 minutes) (4th phone call) Now I am truly pissed. This lady asks for my phone number and when she discovers I live in Canada she says......... are you ready.........I have to call the Canadian support line. SO, I ask her for that number and she had to go and look it up and puts me on hold. Finally she gets me a number that is supposed to lead me to someone who can help me. I dial this number only to find out that this number is NO LONGER IN SERVICE. That's right - NO LONGER IN SERVICE. HELLO!!!!!!! (no pun intended) I go to the website, I find a number but it another number that is not valid ...what ever that means. I think for a few minutes and decide to call 411 to see if they have a number in Canada for Intuit and she gave me a number in Toronto. I dial that number but all it does is ring about 14 - 15 times and then all of a sudden it just gives you a busy signal ???? No real human being picked up the call and no automated recording either. Currently, my husband has gone to the store to get me a new disc in hopes that this one might just be faulty and a new one might resolve the problem. I have other people who depend on me and 3 customers I have done the books on for several years and then their tax returns at the end of the year. I would like to get these done as it generates some cash. I also have 3 or 4 other companies who are also single proprietorships who use my services as well. Just to be clear, I did an upgrade from windows 7 to windows 10 and therefore I had my computer tech check out my system to make sure it was running correctly and he said it was fine that it was running like a charm. I have no problems with any other program on my computer. My husband just called me from the store and said he had just talked to a technician in the store and he recommended that I go to Intuit web site and download it from there. Yes, I will have to pay for it, but at this point I just want to get my *** work done. I might be sorry for even thinking this, but, ... just maybe that will work as this disc might be faulty, or, possibly due to the fact that it is made in the USA and their government rules are different than Canada's, it may be reason that it is not working. As we all know, not everything you buy of the store shelf is good for you.If it does turn out to be government issues then I would love to sue the *** of these guys. BOTTOM LINE, what a mess !!!!! Right now I hate Turbo Tax and feel I am entitled to some sort of justification from Intuit who owns Turbo Tax.
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Review
#1022161 Review #1022161 is a subjective opinion of poster.
Service
Intuit Technical Support
Reason of review
Poor customer service

Intuit - Technical Support Review

1.1
Details
I have used turbo tax for more than 10 years. As a former tax preparer it was the best available. This year as i have for the last several i purchased the premier edition. I completed my taxes and went to file as i have for the last 10 years hit send and got an error message saying my connection was not secure. After 8 hours on the phone with turbo tax they said i needed to call the cable company. Did that they replaced wire ends at every outlet new wire to the house new router and told me it was now secure. Tried to send the files again same thing. Their customer service is terrible. I canceled my account asked to have my money refunded. I had to mail them my cd and paid a $10 charge at fed ex to send it back. Bought tax act redid my taxes and it went through just fine! Turbo tax will never get another penny from me even though it is a superior product. I am filing a complaint with the better business Bureau
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Review
#1006464 Review #1006464 is a subjective opinion of poster.
Service
Intuit Technical Support
Reason of review
Bad quality

Intuit in Mountain View, California - Horrible customer service, weeks of problems, no resolution, issue persist

1.0
Details
After weeks on the phone with tech support in India to absolutely no avail. I finally contacted the "officeofthepresident" at intuit. This was as much of a joke as was tech support. There final answer was, "get a new computer" to install quickbooks on!" Although the computer was new and very expensive. The permissions warning was never fixed and the missing checks, missing reconciled months, missing entries and much more, still continues. Quickbooks corrupted something on the computer and they will not help you resolve it as it would imply that it is quickbooks fault. Every other single program and feature on the system is perfect, the only thing not working is quickbooks! TERRIBLE way to do business and I hope that everyone finally gets tired of Intuits BS and moves to another financial application, We are. PS: We paid for technical phone support! NOT FIXED!
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Review
#965731 Review #965731 is a subjective opinion of poster.
Service
Intuit Technical Support
Cons
  • Never resolving the issue
Reason of review
Poor customer service
Loss
$899
Preferred solution
Deliver product or service ordered

Intuit - Technical Support Review

1.0
Details
Why does intuit not stand behind their apps at all? Why does intuit not have any system whatsoever to hold their apps accountable? How would they let Matt from saasphalt charge me on authorized charges and build me something that I cannot use? Matt sent me a job approval saying that the drop-down box for the "areas", but The drop-down he built only had to check an "area", not areas as he clearly stated 7 times in one short email.
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Review
#956204 Review #956204 is a subjective opinion of poster.
Service
Intuit Technical Support
Reason of review
Poor customer service
Tags
  • Method CRM
  • Saasphalt

Contact Intuit Customer Service

Mailing Address:
Intuit Inc.
2700 Coast Ave
Mountain View, California 94043
United States
Phone:
(650) 944-6000
All Intuit Contacts