Product: Intuit Quickbooks Management Software Clear all filters (11 of 11 reviews match)
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A ransomware virus was put on our server yesterday which forced us to replace server and get back-up data from our SMS software and from quickbooks. BIG PROBLEM!!! Quickbooks does not have a back-up! Not even one thats a year old! YES....Please>>>>ANYONE for a class...
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Review
#1338178 Review #1338178 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Not as described/ advertised
Loss
$75000
Preferred solution
get my data back that we paid you to back-up
1.0
Details
QuickBooks might be a useful tool for established medium to large businesses but for small businesses AKA micro business startups Intuit is scamming these people purposely Buy forcing them to pay for tools they do not need with a yearly subscription scam. A small...
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Review
#1177347 Review #1177347 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Bad quality

Intuit in Mountain View, California - Discontinuing Bank Feeds

1.7
Details
I am seriously tired of Intuit forcing us to upgrade every other year by blocking services. They should have to support software for at least 5 years. It started with Quickbooks email, unless you paid for one of the extra services they blocked you from using their email. Now they have blocked the bank feed. You can’t even manually import the information. Totally bad customer service. This is blackmail. We need to initiate a class action lawsuit. They need to let you manually import your banking information manually. This is accounting software. Their support is in the Philippines and its almost impossible to understand what they are saying.
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Review
#1057185 Review #1057185 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Pros
  • Used to be customer friendly
Cons
  • Being forced to upgrade
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • long time customer
  • Payroll Subscription

Intuit - 70% increase in monthly billings

Quickbooks raised my monthly billing by 70% and when I complained about it. They didn't care it was just policy and after 10 years a customer. won't be a customer any longer. Customer service lady couldn't make any decisions and continually put me on hold to ask someone. All the bad reviews about Intuit are correct and Quickbooks probably wishes they had not been bought by them. Very poor customer service. Small companies can't raise their prices by 70% so why does Intuit feel they can. Their are other booking systems online to go to. Their is also continuing problems in their system and doesn't correct them.
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Review
#1008024 Review #1008024 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Pricing issue

Intuit - Terrible Customer Service, Dishonest, Unreliable

1.0
Details
Service has become buggy and unreliable in the last 60-90 days. I called trying to cancel but could not get through. Asking for refund for 3 months. I began using Quickbooks for my law firm about six months ago. I have had stability issues with the phone app since the beginning. That is the primary way that I use this service, through my cell phone. The program would frequently stop and I would have to re-enter my login and password constantly. Sometimes for every single entry. After about 2-3 months, this took an inordinate amount of time and I phased out my usage of Quickbooks. My last 60+ days I used it not at all. I had tried calling Quickbooks on the phone several times to 1) obtain support or 2) cancel the service. I would constantly wait on hold the last few weeks I tried. One day I waited almost 30 minutes to reach a live person. I asked for a refund for the last 2-3 months where I was not using the service and unable to get help or cancel. I was told that they would not make an exception. I sent an email to the CEO Brad Smith about an exception to his policy. At first I was very impressed that he had got in touch with the service staff about my situation. Later, I was dismayed and frankly appalled when I was told there would be no exception. I am NOT asking for a full refund of all 5-6 months (although I would be right to), instead I am asking for a refund for 2-3 months where the service was not used at all and where I couldn't reach customer service on the phone. This is a terrible, bloodsucking company. Intuit and Brad Smith will nickel and dime you and ram their policy down your throat rather than be honorable. They care more about making a few dollars immediately than having lifelong, repeat customers. Many of my friends and fellow attorneys use Quickbooks and I have already turned some of them away and will continue to spread the word about this awful, greedy company.
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Review
#992171 Review #992171 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Intuit Scam
The online edition forces you to keep re-entering your password if you should remain idle for a few minutes. I am a bookkeeper and sometimes I have to think how I need to post a transaction, when I am ready, I get kicked out and have to sign on again. This is just...
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Review
#954819 Review #954819 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Online edition limitations
Loss
$289
Preferred solution
Full refund

Intuit Lost Touch, and screwed up Desktop with "update"

1.0
Details
I have QuickBooks enterprise, NEVER in all the past 20+ years (since 2015 to present) of using QuickBooks products have I seen such arrogant thinking by Intuit Corp that flows down to Philippine CS. Payroll made an auto payment on my credit card for renewal. However, when I went to us it to do IRS Form 941's (payroll), it didn't work. Called Intuit and was told payroll was closed, Than tried 888-333-3451 and was eventually TXFR to Sheena Trayer, CS Philippine Supr refused to provide a case number, regardless of error number on desktop edition, and excuses continued why no case number. Quarterly is due 10/15/16, but they are not open until 10/17/16. Intuit screws up, and when IRS deadline is occurring, they don't have enough sense to have support to fix there software problems... Also NOTE: DO NOT DO ANY NEW INTUIT QUICKBOOKS PRODUCTS UPDATES AS THEY ARE BECOMING MORE INTRUSIVE THEN EVER, AND THEY DON'T DISCLOSE IT PRIOR TO DOWNLOAD. Would you think that my computer, and software I purchased, should not include disclosure of how update is going to negatively affect my privacy by unauthorized access that will negatively affect your computer? And to top it off, I'm a pro-advisor; imagine what they will do to the unsuspecting public.
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Review
#937005 Review #937005 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Cons
  • Too long a delay to talk to a representative
  • Cannot solve a problem with quick books
Reason of review
Poor customer service
Preferred solution
STOP ILLEGALLY ACCESSING MY COMPUTER THRU YOUR SOFTWARE AND MAKING NEGATIVE CHANGES ON PAYROLL...
Tags
  • Poor management skills
  • Subscription Service
  • Payroll
  • Intrusive Website
  • Payroll Subscription

Intuit in Colorado Springs, Colorado - Quickbooks failure

I've been using QuickBooks Pro 2015 on my desk top for many years. Since the most recent update (adding the complex password) it is even more clitchy than before. It shuts down in the middle of work which is extremely frustrating. This happens several times a day. It takes a lot longer to boot up and shut down. Now with the new complex password requirement it is even worse. I have multiple company files that I switch back and forth to all day long. Having to enter a password everything you switch files is beyond annoying. If I select company A it asks for the password for company Z. Go figure!!! They need to fix the operational clitches and leave the security to the user.
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Review
#910026 Review #910026 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Bad quality

Intuit Quickbooks Management Software Review

2.1
Details
Ever have the meta data change? I have. Jobs of one customer became jobs of another customer. Quickbook's answer was that it was my upload that was mapped incorrectly. However, the structure had been working until 2 days ago. I'm addition the server portion keeps aborting daily. As soon as I can find another software I'm dropping Quickbooks. Great theory bad roll out. Worse dupport
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Review
#885886 Review #885886 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Bad quality

Contact Intuit Customer Service

Mailing Address:
Intuit Inc.
2700 Coast Ave
Mountain View, California 94043
United States
Phone:
(650) 944-6000
All Intuit Contacts

Intuit in Addison, Texas - QB Featured forced password changes. Enhancement, HA!

2.1
Details
I got the same run around. Calling something a feature, does not make it a feature. Quick Solutions- Call Now, ha, ha. What a joke. On hold off and on for over an hour. Passed from one customer service rep who passed the buck to her supervisor who passed me to technical support to explain that this was a feature. No heads up from QB, just locked out of my account. I mentioned that possibly the long hold time was due to other customers who also were not thrilled with this "enhancement" only to be told that no, "The majority of our complaints are about losing support for the 2013 version and being forced to update." Unbelievable. Looking for alternate accounting software.
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Review
#848888 Review #848888 is a subjective opinion of poster.
Product
Intuit Quickbooks Management Software
Reason of review
Bad quality