Product: Intuit Customer Care Clear all filters (0 of 12 reviews match)
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Was declined online merchant acct. Called and was directed to underwriting which, 3 levels of people talked to, said "we're a proprietary company" (what the heck is that, some privileged form of business that's not recognized by US law?) and aren't required to divulge...
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Intuit Customer Care
#1230855
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I filed my taxes at turbo tax and paid 100 bucks for the best option and coverage and well you guessed it , they dropped the ball 1 spent 3 days 6 calls all over 1.5 hours only to be told to mail it in.this cost me the purchase of a house and at least 10 years off my...
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1.6
Product
Intuit Customer Care
I didn't like
  • Lack of attention to resolve my issue
#1113692
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Fun fact: if you talk to a Turbotax support representative, they are probably working for an agency that is working for an agency.Don't take it out on the folks that answer the phones. If you can't answer the question you're calling in for by searching the Turbotax...
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Anonymous
Ann Arkey

Truth -- god bless them for having customer support in North America, even if those reps are under-trained and suck. It's better than getting tax support from India.

2.4
Product
Intuit Customer Care
I liked
  • Easy for litreate people
I didn't like
  • Stupidity
#1000876
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Intuit Customer Care Review

I needed to access my last year's tax return. Their customer service sucks there's nobody to talk to. All I need is my answers to my questions and I sit here waiting waiting waiting. All I want is a real person to talk to. I think I'll call the Better Business Bureau.
1.0
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Customer service
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Product
Intuit Customer Care
#996699
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Recently our company had a run in with intuit regarding a chargeback that was declined by the customers own credit card company due to a contract dispute. The customers own credit card company Wells Fargo called us on the phone and we sent in copies of two contracts...
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1.0
Product
Intuit Customer Care
I didn't like
  • Non working fax
  • No response to emails no working phone number
#995933
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I just received a letter from the IRS saying I our them more money.After calling the IRS and talking to an agent I find out that there was no 8962 form that goes along with the 1095-A (Health Insurance Marketplace Statement). I called the support line and after 1 1/2...
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Product
Intuit Customer Care
I didn't like
  • Never resolving the issue
  • Being told thing that were not true
#972822
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Was misled about QB 2017 capabilities which lead to the outsourced customer service rep canceling everything software, payroll and support.While trying to fix what she had done I spent 2 hours going from supervisor to supervisor with each trying to rip me off by saying...
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3.0
Product
Intuit Customer Care
I liked
  • Finishing the call
I didn't like
  • Anyone in customer service
#968115
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I am trying to reconcile my checking account with my bank but Intuit will not accept my password. Trying to call customer service was a nightmare. First number was to another company. next number put me thru some sort of survey and then hung up (not a real person)....
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Anonymous
Anonymous

You sound like a *** who doesn't know how to use a search engine to fine a cs phone number. Dont blame a company because your not savvy enough to find a cs number.

3.3
Product
Intuit Customer Care
I didn't like
  • Attitude of the people i was able to talk to
#964231
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I dread calling support and when I do, it literally takes up my whole day.I have NEVER been able to get off of a call in less than 1.5 hours. I am constantly shuffled from person to person ALL of them asking me my License number, e-mail and name which takes a good 7...
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Intuit Customer Care
#956273
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I have never dealt with so many ***'s in my life as I have with Intuit/QuickBooks Online Sales people and Customer Support! What a mess! They had my upgrade to a version I didn't even want or need, then raised price on subscription, there is no way to downgrade, and...
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1.0
Product
Intuit Customer Care
I didn't like
  • Customer non support
#913494
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