Product: Intuit Backup Software Clear all filters (2 of 2 reviews match)
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1.1
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Since then I have been in contact with Intuit Data Protect. I was unable to restore from their service. They escalated me to "Level 2". Today, I found out that they have no backup data since 2013! I even had called them from time to time to make sure our backups were...
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1 comment
ForcefulCarp
#1546382

I had same issue today. I've been paying for this service and I even receive an email everyday that says rest assured, breath easy, your data is protected and backup was successful.

A ransomware virus was put on our server yesterday which forced us to replace server and get back-up data from our SMS software and from quickbooks. BIG PROBLEM!!! Quickbooks does not have a back-up! Not even one thats a year old!

YES....Please>>>>ANYONE for a class action law suit? please respond here! I spent no less than 4.5 hours on the phone today and they have nothing to say other than "Sorry, we do not have any back-up files for you".

This is my business file. It is critical to our operations.

Review
#925945 Review #925945 is a subjective opinion of poster.
Product
Intuit Backup Software
Reason of review
Bad quality
Loss
$10180
Preferred solution
Full refund
1.0
Details
On Monday, July 13th, 2015 I was helping out a local business with a Quickbooks problem they were having. I was unable to do anything with the corrupt file so we proceeded to call the Intuit Support Department to see if they could fix the file. Note that Intuit’s...
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3 comments
Anonymous
#1717122

Sorry but this is why you use multiple platforms for backup files. Personally I use both a flash drive and a Zip drive. Yes it takes a few moments longer but you will never have to deal with those types of scammers ever again.

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Review
#667466 Review #667466 is a subjective opinion of poster.
Product
Intuit Backup Software
Cons
  • Huge increase in price
  • Customer service experience
  • Being told thing that were not true
Reason of review
Unethical and Possibly Illegal
Preferred solution
I want Intuit to upgrade the client's software and make a donation to the kid's summer program.

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