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Customer service
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I received a glossy brochure in the mail with the headline "Why your Quicken 2013 connected services are being discontinued". No paragraph below this headline explains "Why". It just says that they are.

I am not going to Quicken 2016 and next year I will not use Turbotax. They have insulted me for the last time. I have used both products for over 25 years.

At least twice in that time period they have mistreated customers. Two years ago they removed a critical component of Turbotax with the explanation that it was seldom used. Several years ago they tried to restrict usage of Turbotax on home computers.

I am evaluating other tax and banking programs.

Product or Service Mentioned: Intuit Tax Software.

Reason of review: Treat customers as idiots.

Preferred solution: Leave Quicken connection services alone..

I didn't like: Customer service.

  • Discontinued Connection Services
Company wrote 0 public responses to the review from Jan 19, 2016.
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I wholeheartedly agree. Have used this product for 25+ years.

It's irritating that Intuit would shut off connection services for an existing product as a cheap ploy to sell an "upgrade".

I'm not falling for it. Screw 'em.

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