Of course on their opening website page, it states in HUGE red letters FREE. I was teaching my son how to file his income tax return.
It guides you through the process and then at the very end they state the charges: $29.95 to file the State return and $29.95 for "Processing Fee". That represented 30% of my sons refund.
I also asked that I be taken off their database (email@example.com). I checked off all three...USPS, e mail etc. I received an acknowledgement, but it stated that they would continue keeping me informed.
Once they have they their claws in you, they won't let go. I used Express1040.
The total fee was $12.95. The refund was the same as Turbotax.
Review about: Intuit Tax Software.