Of course on their opening website page, it states in HUGE red letters FREE.I was teaching my son how to file his income tax return.
It guides you through the process and then at the very end they state the charges: $29.95 to file the State return and $29.95 for "Processing Fee". That represented 30% of my sons refund.
I also asked that I be taken off their database (email@example.com). I checked off all three...USPS, e mail etc. I received an acknowledgement, but it stated that they would continue keeping me informed.
Once they have they their claws in you, they won't let go. I used Express1040.
The total fee was $12.95.The refund was the same as Turbotax.
Review about: Intuit Tax Software.