I had same issue today. I've been paying for this service and I even receive an email everyday that says rest assured, breath easy, your data is protected and backup was successful.
A ransomware virus was put on our server yesterday which forced us to replace server and get back-up data from our SMS software and from quickbooks. BIG PROBLEM!!! Quickbooks does not have a back-up! Not even one thats a year old!
YES....Please>>>>ANYONE for a class action law suit? please respond here! I spent no less than 4.5 hours on the phone today and they have nothing to say other than "Sorry, we do not have any back-up files for you".
This is my business file. It is critical to our operations.
Product or Service Mentioned: Intuit Quickbooks Management Software.
Reason of review: Not as described.
Monetary Loss: $75000.
Preferred solution: get my data back that we paid you to back-up.