Contact Intuit Customer Service

Dear QuickBooks Support Team,
I am writing to express significant concerns regarding an ongoing issue with our account, specifically relating to the non-payment of federal business taxes for April and May of 2024, despite being enrolled in automatic payments since January 1, 2024. Additionally, I wish to address the extremely poor customer service I experienced in my attempt to resolve this issue.
On Friday, July 12, 2024 I contacted your support team to inquire why our federal business taxes had not been processed for the aforementioned months.

I was on hold for over 2.5 hours, with approximately two hours of this time spent without any active communication from your side. Despite multiple requests to speak with a supervisor for better assistance, I was not transferred; instead, I remained on hold while the initial representative awaited a response from a tier 2 representative.
The eventual answer provided was that the e-service required for processing these payments was not activated during these months.

This critical piece of information took an excessive amount of time to be communicated and does not resolve the penalties imposed by the federal government due to the non-payment, nor does it account for the financial loss in terms of the time I spent seeking help.
This situation has resulted in:
Financial Penalties: Imposed by the federal government for the unpaid taxes of April and May 2024.
Operational Losses: Significant loss of productivity as I had to spend several hours resolving this issue, which remains unresolved.
Given these circumstances, I am requesting the following immediate actions:
Detailed Explanation: A full explanation of why the e-service was deactivated or not activated for our account during the crucial tax submission period.
Reimbursement: Compensation for the penalties incurred due to this oversight and a review of our subscription to ensure such lapses do not recur.
Customer Service Review: An investigation into why it was so difficult to receive timely and effective assistance and why my requests to speak with a supervisor were not honored.
Please treat this matter with urgency, as it affects our compliance with federal tax obligations and has significant repercussions for our business operations. I expect a response with a resolution plan within

I urge caution to anyone considering QuickBooks for their accounting needs based on my recent experience. Last year, after initially finding QuickBooks too basic for my needs, I was persuaded to upgrade to a higher subscription level, promising more robust features suitable for my business.

However, upon reactivating my account, I encountered a critical issue: one of my primary bank accounts could not be linked, rendering the service nearly useless for me.
Despite numerous calls to customer support over five months, the problem remained unresolved. The support process was deeply frustrating; I had to repeatedly explain and demonstrate the issue, only to be told each time that they needed more time to investigate. Promised updates on this investigation were never forthcoming, and the issue was never resolved.
When I requested a refund and account cancellation, I encountered further delays and miscommunications, requiring even more calls to ensure it was processed.

The ordeal was time-consuming and completely contrary to the promise of efficiency and reliability that QuickBooks advertises.
If you rely heavily on smooth financial management for your business, I recommend exploring other accounting software options. QuickBooks has shown a disappointing lack of accountability and effectiveness in resolving customer issues.

Have had four days of 8 hour calls this week . Technical problem and I cannot use my QBs.

Possible that it will be fixed in ten days. I cannot wait.