Anonymous
map-marker Lynn Haven, Florida

Representative helped me

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She went above and beyond to help resolve who I needed to actually talk to. Along with giving me the number along with the options to choose narrow down my search

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Brian H Abb

This program has become a joke.......

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I'm not here to jump threw hoops to get into something I'm paying for.

No one needs another account with or without disabilities. Having an account is just another intrusion on my privacy and security for myself and others.

I don't need to have people affiliated with u bothering me as well. U do not need my phone number unless there is a problem.

This crap of activate this and go to my email. Activate it again, once again asking for my phone, which I'm damn well not going to give out.

This download nonsense i do not care for. I use my computer to keep my privacy, not have my things out there for others.

This company is not helping keep that privacy by accounts and putting more on the net. The cd has always worked till now.

Whom ever the idiot and people accepting this forced account and download. Needs to be Fired!

The dvd had two dll failures.

Well there are failures working there now, coming up with this nonsense.

everything here i went threw today.

If i had known more on this I would have never bought it. Yes you will lose more people with what you are doing now.

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Cons:
  • Forcing downloads
  • Forced account
  • Fail in security with forced accounts

Preferred solution: get the program back to non forced accounts. also a new disc that works. there where to failed program on the disc.

User's recommendation: If this company continues with this invasion of privacy and nonsense of forced accounts. Do not buy.

1 comment
Guest

This site has nothing to do with Intuit, genius. This is a third party site for thousands of companies.

Anyone can comment. For someone that values privacy, you sure didn’t research where you were posting.

Emma S Jgh

You cannot return an unopened, unused Turbo Tax product

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I paid full price for two discs of Turbo Tax Deluxe, and then that evening I discovered FreeTax, so I tried to return them, unopened, to the store, which refused the return. I then had to open the sealed envelopes to fill out the return form from Intuit, which I did for both discs.

I took a photo of the receipt which I uploaded. Nothing. No reimbursement. I am just out 140 bucks and nothing I can do about it.

Meanwhile, I did my taxes with FreeTax and it was great and easy and the Federal was indeed free to file, while the state was very affordable. It was so much better than my experience last year using Turbo Tax.

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Loss:
$140
Pros:
  • Used to be easy to do taxes with turbo tax
Cons:
  • Confusing
  • Expensive
  • No refund if you change your mind

Preferred solution: Full refund

User's recommendation: Don't buy Turbo Tax

4 comments
Guest

A Class action law suit is the only alternative? Clever Lawyers get on it!

Guest

UPDATE: Intuit refunded me the full amount for both products, plus tax. Thank you for letting me voice my concerns on this platform!

I am satisfied with the result. I still don't plan on using Turbo Tax again but at least they honored my refund.

Guest

Why did you buy two if it was confusing and expensive and you knew this?

Guest
reply icon Replying to comment of Guest-2503100

I bought one for me and one for my partner; this is what we have done in the past. We file separately.

I did not know about FreeTax when I bought the product.

Also, the price went up quite a lot this year. I have never tried returning an Intuit product so I didn't know it would be so difficult.

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Anonymous
map-marker Parkville, Maryland

Tax refund

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Very helpful, I will find out how helpful. She was very pleasant and informative. It was nice to talk with a live person.

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Matt S Ogg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payroll Issue never resolved

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QuickBooks Online Payroll took the proper amount from our checking account for the 4th qtr 2023 unemployment but never paid it to the the state. After numerous chats, calls and emails over a month we have had no response from customer care on the issue.

Customer service is the worst of any company we have had to deal with.

If we had another software company to choose we would certainly change providers! Unfortunately we are stuck with QuickBooks!

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Loss:
$990
Pros:
  • Online availability
Cons:
  • Everything other than online availability

Preferred solution: Full refund

User's recommendation: Buy something else!

Makaiyah Fgx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No security, FRAUD ALERT.

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Did you know you can use ANYONE's email to setup an account... no verification email.

Small business beware!!! I have been on 5 different phone calls from 2 hours to 5 hours. STILL nothing. Fraud department is a JOKE!!!

No phone number, customer service cant even get ahold of anyone. AND YOU KNOW WHAT when closing time comes they just cut you off with no resolve.

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Cons:
  • Security

Preferred solution: Apology

User's recommendation: AVOID AT ALL COSTS!!!

nicholas m Vza

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Verified Reviewer
| map-marker Queensbury, New York

Legal address to sue intuit in ny

need a registered agent or other legal address i can serve for a small claims court civil action if anyone knows it they must have a registered agent in ny at least.

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Brian H Abb

Disc didn't work dll failure, and more

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This year in 2024, it's a sad joke using this company's products. No one needs yet another user account.

Especially someone with or without disabilities. It should not require jumping through hoops to use this program. Like put your email in, check your email, put a DAMN CODE IN! What ever idiot came up with this, fire them and put it back the way it was.

Then put the activation code in twice.

As well, there are too many more problems with downloading. Too many being sold. So others lose what they bought, not getting the code. Cd/dvd is the best way, and download is just a backup.

Also have seen comments of sharing information from the accounts and emails.

Breach of privacy on this companies part.

The way it was, there was more security. No accounts, no nonsense People need to back up things and take a computer course. Be responsible for yourself in that way.

What this company is doing , is becoming like that jerk,zuckerburg. It was in the news, he miss used people's information and was in front of congress for it.

This is getting to be no different.

Oh it had two dll failures on the disc. Never had this problem before.

Everything i have said about turbo tax here is what i went threw.

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Cons:
  • No security within my computer due to them
  • Forced account
  • Intrusion into my privacy

Preferred solution: it changed back to not having to have to jump threw hoops and a disc that works. Choice in account or not. Nothing forced.

User's recommendation: be very aware what goes on. If they don't stop this destructive and disruptive trend. Next year i would not buy this.

DeAnna Gage Sullivan

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Verified Reviewer
| map-marker San Francisco, California

Getting card

Sometimes people need much more from their company. This usually stops individuals hacking & launder

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User's recommendation: Stay Focused

Pa A Cfj

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Verified Reviewer
| map-marker Big Bear Lake, California

False information

You ding peoples credit scores right away on Credit Karma but you dont fix them on the card is paid off right away.takes months. Which is *** because if you can ding him as fast as I can spend it, you can fix it as fast as I can pay it

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User's recommendation: Credit karma is ***

Scott j Yxl

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Verified Reviewer

How can their software keep getting worse

I used to like Turbio Tax. Its gotten harder to use, some things take way too many steps to complete, and they cant import even minimal size files from financial institutions, if they are even able to make a rare connection

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Pros:
  • Easier than doing taxes by hand
Cons:
  • Horrible import capability
  • Pathetic software
  • Constant marketing

Preferred solution: Apology

User's recommendation: dont use it or buy it

Anonymous
map-marker Freeland, Washington

Quickbooks online.

Have had four days of 8 hour calls this week . Technical problem and I cannot use my QBs.

Possible that it will be fixed in ten days. I cannot wait.

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Renee S Xnh

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Verified Reviewer
| map-marker Edinburgh, Edinburgh

Password request

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Very helpful took time with patience and helped me try and reset my mobile phone number and couldnt of asked for better help

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Anonymous
map-marker Houston, Texas

I want to know if my filing was finished?

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I went through all of the filing got to the (2) e-signatures , did that, and didn't get a confirmation or something to tell me "I have completed the filing". I am not mad, just wanting to know.

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Jerry G Yat

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Verified Reviewer

Has irs received my return

Its sayswe cannot provide any information regarding your return

I filed electronically on February 11, 2024

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User's recommendation: Patience