Intuit
Reviews and Complaints

Absolutely no way to get customer support on anything other than simple, easy-to-resolve problems. I was told that I could not speak to a supervisor, but they could escalate it and have a supervisor call me in 72 hours.

NO RETURN CALL. Several emails detailing the problem asking for someone to call me, NO RETURN CALL. By the way, if you are wondering, this has happened with every critical problem I have had with their accounting and payroll; all with the same results. Our entire accounting database crashed.

When we FINALLY reached Intuit, they said it was our fault; something we had done, and it would cost us $2,000 and at least a week to resolve it. As they have all of our information, as well as backups of it, I might venture to call that almost blackmail. It took well over a week, and there were still problems they didn't resolve. I am surprised that this company still retains any claim of integrity or claims of any kind of quality.

The next place I am going after this is the Better Business Bureau. SAVE YOURSELF FROM PAYING A RIDICULOUS AMOUNT OF MONEY AND THE PROPER FUNCTIONING OF THIS COMPANY; DO NOT CONSIDER USING INTUIT/QUICKBOOKS!

I signed up with Intuit to be able to take card payments from my clients on December 1st. I am small brand new business just opened last month.

I got everything set up and was told I was good to go. On December 5th I invoiced a client for $4500. Never got anything from them except an email saying I got paid. On December 7th I hadn't recieved the money and I contacted them.

I was told I was denied taking payments(they sent an email while I was chatting with someone at that time) and that any money would be sent back to the client. The money never got returned to my client nor was it ever deposited into my business bank account. I have contacted them countless times and was finally told it was still in processing to be either given back to my client or me. Still fighting for the money my client paid to my business!

I have lost business and can't pay some bills because this company thinks it's ok to steal from my business. Even talked to them today and still get excuses! Who do they think they are stealing from other businesses?? I even asked them to send my client proof that they will return it to her so that I can recharge her and they won't do it!

I am going to have to send everything to an attorney along with the business I lost and bills I couldn't get paid because of this. I am a small business just starting out and rely on customers payments so that I can continue doing business. This company has lied to me, lied to my client, stole money from my business and have caused me to loose out on future clients because I can't purchase more material to continue working. This is my only source of income to support my family.

Payment was made December 5th and it is now December 26th and still nothing.

I even had one person tell me I needed to resubscribe (pay) again to use their services! Why would I want to pay for another subscription when I can't even get the money from the first subscription I paid for??!!

I'm not here to jump threw hoops to get into something I'm paying for.

No one needs another account with or without disabilities. Having an account is just another intrusion on my privacy and security for myself and others.

I don't need to have people affiliated with u bothering me as well. U do not need my phone number unless there is a problem.

This crap of activate this and go to my email. Activate it again, once again asking for my phone, which I'm damn well not going to give out.

This download nonsense i do not care for. I use my computer to keep my privacy, not have my things out there for others.

This company is not helping keep that privacy by accounts and putting more on the net. The cd has always worked till now.

Whom ever the idiot and people accepting this forced account and download. Needs to be Fired!

The dvd had two dll failures.

Well there are failures working there now, coming up with this nonsense.

everything here i went threw today.

If i had known more on this I would have never bought it. Yes you will lose more people with what you are doing now.

I paid full price for two discs of Turbo Tax Deluxe, and then that evening I discovered FreeTax, so I tried to return them, unopened, to the store, which refused the return. I then had to open the sealed envelopes to fill out the return form from Intuit, which I did for both discs.

I took a photo of the receipt which I uploaded. Nothing. No reimbursement. I am just out 140 bucks and nothing I can do about it.

Meanwhile, I did my taxes with FreeTax and it was great and easy and the Federal was indeed free to file, while the state was very affordable. It was so much better than my experience last year using Turbo Tax.