Update by user Feb 26
Original review posted by user Jan 27
Been using Turbo Tax online for 8 years. Never had a problem until this year.
Nothing with my info has changed. Never had to pay. completed my information this year and was informed could not be filed unless I updated to the deluxe . An Additional $39.99.
Not getting much back but decided to go with it. After I give my cc info and they process I realized I was charged an additional $39.99 for filing the State form. I am livid. I have searched for an email address to contact customer service - no luck.
Called them and the customer rep spent 15 minutes trying to find the info. She said she found it, and sent it via email. Well It was the same info I had found myself. The 100% satisfaction guarantee refund (after reading the fine print) does not apply to the online program.
That is it!
They lost a loyal customer!! ***
Reason of review: Pricing issue.
Monetary Loss: $79.
Preferred solution: Full refund.
Intuit Pros: Turbo tax intuit issued a refund.
Intuit Cons: Deceptive business practice, Lack of ability to contact company.