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2.7
Details
I filed my 2017taxes using Turbo Tax and very carefully included my estimated tax payments, which the software somehow included with my withholdings rather than listing them on the separate line on Form 1040 for estimated payments. My tax return is now on hold. Just...
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1 comment
Anonymous
#1463680

Strange, I have the same and did not find your problem. Are you sure you read right? Last year?

Review
#1201095 Review #1201095 is a subjective opinion of poster.
Cons
  • Error it created and the inconvenience it caused
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Resolved
4.8
Details

Update by user Feb 27, 2018

Refund was issued

Original review posted by user Feb 23, 2018

We bought Turbo Tax Premier at Sam's Club. It included fed forms and one state. When we e-filed, they charged 19.99 and 39.99. I asked a question on their site and received a response through email. The respondent asked what the disputed charges were,...
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Review
#1196123 Review #1196123 is a subjective opinion of poster.
Cons
  • Charges for service
  • Hidden fees
Reason of review
Pricing issue
Loss
$42
Preferred solution
Full refund
Tags
  • finacial software

Intuit - Ripoff and fees

1.0
Details
Turbo tax is a Damm ripoff ! They give you these hidden fees while your in the middle of doing your taxes...I had a simple tax return and when I got done they took $72.00. ! I'm on a limited income and that took a big chunk of money out of my little check ! It's suppose to be FREE !! I AM SO UPSET !!!!!!!!!
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Review
#1195067 Review #1195067 is a subjective opinion of poster.
Reason of review
Pricing issue
Read Between the Lines! I have used TurboTax for a few years and been satisfied. However, this year a Max Benefits fees was added at the end of my filing when choosing to have my refund be directly deposited into bank account. It was charging a $44.99 fee I did not...
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1 comment
h.kitchener
#1436411

You would do well to NOT use TT anymore and go to the H&R Block tax prep software or online version. TT is much more expensive than Block and not as good. As for the fees, well don't forget you are using TurboTax.

Review
#1194992 Review #1194992 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved
3.7
Details

Update by user Apr 21, 2018

Intuit customer support for professionals improved somewhat in late March, early April as additional support staff became available, and a new routing process was put in place with live personnel directing calls to the proper team. Intuit acknowledged the wait times...

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2 comments
Anonymous
#1456995

I agree. Awful support and technical problems encountered when being transferred to Support. What tax software is left to choose from?

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Review
#1188852 Review #1188852 is a subjective opinion of poster.
Cons
  • Too long a delay to talk to a representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • acconting software
  • Customer Serice
I have tried to do my Tax and now at the end they want to charge me another 39.99 for some bogus fee and I am not the first but I will not proceed until I see what my credit card is going to be paying for I don't even see the total just tells me to enter credit card....
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1 comment
user74600747
#1443715

We need to file a complaint

Review
#1185284 Review #1185284 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.2
Details
Bought TURBO TAX with expectation that i would be able to do a 1099-misc for my son who is a subcontractor. Same as every year for the past 20 years. However, the form was not in the start-up menu. Tried to find it for 4 hours, but their help is ridiculous , it was in...
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1 comment
h.kitchener
#1428475

You can find a blank 1099 misc at the IRS website which you can print out and fill in to give to your son. Directions on the site tell what to do with the various copies.

The blank 1099 is in pdf format. There probably are other places to find this form. Do a search.

As for TT, they tend to just drop forms from one year to the next without warning. That's why I now use H&R Block software which also is much cheaper than TT.

Review
#1183181 Review #1183181 is a subjective opinion of poster.
Cons
  • Removal of previously supported functionality
Reason of review
Damaged or defective
Loss
$90
Preferred solution
Price reduction
Tags
  • acconting software

Intuit - Terrible techs....2 hrs on phone to download Turbo

We bought Turbo premier at Costco. We recently Purchased a new Dell computer without a CD holder. So spent over 2 hrs on the phone with the intuit worst Techs. They couldn’t even help us do the simple task of downloading 2017 Turbo Tax to our PC. Ridiculous!
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Review
#1180927 Review #1180927 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
QuickBooks might be a useful tool for established medium to large businesses but for small businesses AKA micro business startups Intuit is scamming these people purposely Buy forcing them to pay for tools they do not need with a yearly subscription scam. A small...
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Review
#1177347 Review #1177347 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Just tried to finish my “free” taxes. All info and ad says I qualify for free tax prep (just like the past several years) get to the end and they try charging $40. They think you will pay because your taxes are done
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1 comment
Anonymous
#1527567

Turbo tax is a total rip-off. I filed with them and had no idea that I didn’t have to because I had recently started receiving disability.

I waited on my return for months. Finally, I called IRS to find out Turbo didn’t even file my taxes. Not only was I charged, but they charged additional money for state taxes which my state doesn’t have.

I am done! I hope they reap their reward for taking advantage of people.

Review
#1168841 Review #1168841 is a subjective opinion of poster.
Reason of review
Pricing issue