Intuit

I signed up with Intuit to be able to take card payments from my clients on December 1st. I am small brand new business just opened last month.

I got everything set up and was told I was good to go. On December 5th I invoiced a client for $4500. Never got anything from them except an email saying I got paid. On December 7th I hadn't recieved the money and I contacted them.

I was told I was denied taking payments(they sent an email while I was chatting with someone at that time) and that any money would be sent back to the client. The money never got returned to my client nor was it ever deposited into my business bank account. I have contacted them countless times and was finally told it was still in processing to be either given back to my client or me. Still fighting for the money my client paid to my business!

I have lost business and can't pay some bills because this company thinks it's ok to steal from my business. Even talked to them today and still get excuses! Who do they think they are stealing from other businesses?? I even asked them to send my client proof that they will return it to her so that I can recharge her and they won't do it!

I am going to have to send everything to an attorney along with the business I lost and bills I couldn't get paid because of this. I am a small business just starting out and rely on customers payments so that I can continue doing business. This company has lied to me, lied to my client, stole money from my business and have caused me to loose out on future clients because I can't purchase more material to continue working. This is my only source of income to support my family.

Payment was made December 5th and it is now December 26th and still nothing.

I even had one person tell me I needed to resubscribe (pay) again to use their services! Why would I want to pay for another subscription when I can't even get the money from the first subscription I paid for??!!

I paid full price for two discs of Turbo Tax Deluxe, and then that evening I discovered FreeTax, so I tried to return them, unopened, to the store, which refused the return. I then had to open the sealed envelopes to fill out the return form from Intuit, which I did for both discs.

I took a photo of the receipt which I uploaded. Nothing. No reimbursement. I am just out 140 bucks and nothing I can do about it.

Meanwhile, I did my taxes with FreeTax and it was great and easy and the Federal was indeed free to file, while the state was very affordable. It was so much better than my experience last year using Turbo Tax.

i AM A INTUIT CLIENT I USE TURBO TAX MY PAY CHECKS ARE HANDLED BY INTUIT BY MY EMPLOYER I ALSO HAVE HAD A CREDIT KARMA ACCOUNT FOR YEARS I WAS OFFERED A CREDIT CARD AND WAS TOLD THAT IF I GOT APPROVED THEN I WOULD RECEIVE A 50 CREDIT KARMA GUARANTEE, WELL I WAS APPROVED FOR MISSION LANE AND HAVE RECEIVED THE CARD AND HAVE USED THE CARD AND WHEN I ATTEMPTED TO CHAT WITH CREDIT KARMA CUSTOMER SERVICE PERSON NAME ERIC HE WAS RUDE AND DISCONTINUED THE CHAT THEN I GOT AN EMAIL SAYING MY APPLICATION WAS INCOMPLETE I HAVE THE CARD I HAVE ACCOUNT WITH MISSION LANE AND THE CUSTOMER SERVICE TREATMENT BY CREDIT KARMA (INTUIT CUSTOMER SERVICE EMPLOYEES IS NOT ACCEPTABLE. THEY ARE RUDE AND DO NOT EVEN LISTEN I REPEAT I NOT ONLY WAS APPROVED FOR MISSION LANE CARD I HAVE IT AND HAVE USED IT. WHERE IS THE 50 CREDIT KARMA GUARANTEE AND YOU ARE VERY HARD TO REACH (INUIT AS THE PARENT COMPANY) I HAVE USED YOUR PRODUCTS FOR YEARS BUT AFTER THIS INTERACTION I DON'T KNOW IF I WILL CONTINUE