Intuit
Reviews and Complaints
Intuit Turbo Tax Premier Is A Waste Of Money
Intuit has done absolutely nothing to resolve this issue. I had to file my federal and state income taxes by USPS.
I am over 65 and simply do not have the energy to combat with Intuit. In my opinion Intuit is deceptive and provides extremely incompetent customer...
I experienced electronic filing problems in that my return was rejected 5 times after making corrections. The IRS sent me a six digit IP PIN and Turbo Tax is set up to accept only five digit filing PINS. I obtained the correct five digit filing PIN and was still unable to file my taxes, they were rejected. Upon contacting Turbo Tax I was given a number and advised that they would get back to me within 20 minutes.
Needless to say this never occurred. When I did contact Turbo Tax regarding the state tax filing the representative was courteous, but useless. I did not want to have to, but I resoted to my daughter who is an accountant and she completed everything.
I was forced to file by mail because of Tubro Tax's glitch not enabling me to file electronically. My my opinion Intuit Turbo Tax offers no support system and is useless.
- Lack of product support
Preferred solution: Let the company propose a solution
Sequential Consulting INDIA
- Waiting
- Having no product support
Preferred solution: Full refund
Intuit Represents Failure
- Removal of previously supported functionality
- Misrepresented fees
Preferred solution: Deliver product or service ordered
Turbotax Review
Sorry but your customer Service Sucks!!!
- Software is easy to use
- Too long a delay to talk to a representative
Preferred solution: Let the company propose a solution
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Verified Reviewer | King George, VirginiaResolved: THEY RIP YOU OFF--DO NOT USE!!
Update: I read the information completely wrong and INTUIT has since resolved the situation completely. This was my error and apologize for misleading readers as I MADE THE MISTAKE AND THE PRODUCT IS RELIABLE AND WORTH IT!
- Step by step process
- Having mistakes on my 2014 re
- Being mislead by tax expert
- Mistakes
Preferred solution: HONESTY
Hidden Fees - Steal Money
- Rude customer service representative
- Hidden fees
Preferred solution: Full refund
Account was hacked
On Friday September, 25th I noticed a strange $19,000 pending charge, but thought it was a glitch.
On Tuesday September, 29th a woman called asking why we charged $19,883 to her account, I told her we did not and looked into it on our QB merchant account only to find $39,882 in fraudulent charges.
I immediately contacted Visa and was told there was nothing they could do and I should contact QB.
I contacted QB about 10a.m on Tuesday and allowed QB to take over my computer. The QB rep found errors in our QB profile and recommended the $741.99 service to repair the issues. We had the service performed, and during the service I repeatedly indicated to the QB rep that there were several fraudulent charges which we did not apply. The $39,882 in fraudulent charges were my main concern and I was assured that the service performed would resolve these issues. By the end of the business day the repairs were completed and I was again assured that it was resolved.
Wednesday September, 30th we noticed that $9,375 worth of legitimate credit card transactions were not showing up in our account (it had been several days since they were processed so they should’ve showed), and another $1,280 that was processed but likely wouldn’t show as it was too soon. Again I immediately contacted QB, provided my customer # and the case continued. QB once again took over my computer and we discovered another $39,964 worth of fraudulent transactions. QB continued working on my computer and we discovered that the routing to our merchant services bank acct had been changed to an unknown account ending in 6513. We also discovered that someone had enabled mobile payments which is something we do not do. I was told by QB not to make any changes and QB reps continued working on my computer until the end of the business at which point they told me to expect a call the next business day.
Thursday October, 1st I received a call from Carl with PNC bank asking if our customer had received their merchandise and/or service for the $19,988 fraudulent charge. I told Carl what was going on and found out that they had paid out that amount. I immediately filed my report with the FBI (IC3). I called QB as I was anxious to get results and while I was on hold I discovered that I could cancel, void, and/or reverse transactions which I did for the charges of $19,976 and $19,988. QB continued working on my computer until about 1p.m. at which point they put me in contact with QB risk department. Toward the end of the business day QB risk rep took all of my info and said I should expect a call from a different risk rep within 1-3 business days.
Monday October, 5th I opened the merchant service account to make sure no further fraudulent charges were applied only to find another $39,988.22 worth of fraudulent charges. I immediately disregarded QB’s request to not make changes and disabled the mobile payments. After another full day trying to communicate with QB risk department the merchant account was finally closed, only to find out that not only did we lose the $10,655 in legitimate intercepted transactions we are also liable for any chargebacks which at this point are $83,496. Our total potential loss to date could be $130,489.22.
I will admit complacency for not looking into the first transaction on Friday the 25th, however I did everything in my power to put a stop to these fraudulent charges Tuesday the 29th. I was assured by QB reps that it would be resolved, so I continued to operate as I normally would. Even to go as far as to continue processing credit cards through my merchant service for legitimate transactions as late as the end of the business day on 9/29 after QB supposedly fixed the problem.
Our last legitimate transaction which we received was a Visa processed on 9/16 for $670. Our company has likely never processed a credit card for more than $7,000 and all of a sudden we are processing amounts of $19,000 over 5 days. In the entire month of September we performed $80,495 in services yet we exceeded that amount of charges in just 5 days.
How did QB not recognize this? QB charged me $741.99 to “fix it” on Tuesday the 29th. Why wasn’t it fixed? What did I pay for? Why didn’t QB freeze the merchant account sooner?
QB states that our limit is $35,000 a month and that our ability to process payments will not be interrupted unless suspicious activity is detected. These transactions are obviously suspicious, so again how did QB allow the charges to take place?
- Payment processing
- Customer service experience
- Customer service
Preferred solution: Full refund
Scammed into buying extras
- Being mislead by tax expert
Preferred solution: Price reduction
Intuit - Tax Software Review from San Jose, California
Turbo Tax Rip Off
Have been using TT for 20+ years. Had a large refund this year, arranged for the auto deposit.
After the standard 3 weeks, TT sends me a note saying I will see funds deposited in a day or so. After a week and no deposit, I contact the IRS. IRS indicates they deposited a week previously. Call TT using the 800 number on the notification, and after going to two additional 800 numbers (the first two were wrong) an operator tells me they 'held onto the funds for my security' and takes me to a secret website to release the funds.
After jumping trough a number of hoops to provide yet additional id verification, they tell me it will be an additional 7 business days until I see my refund! NOTE-SINCE TT WAS ACQUIRED BY THE PRIVATE EQUITY COMPANY WHO NOW OWNS IT, THEY HAVE CONTINUALLY RAISED FEES AND CREATED NEW WAYS TO KEEP YOU FROM YOUR REFUND!
i WILL NOT USE TT AGAIN AND STRONGLY RECOMMEND AGAINST THEM. THIS CAN ALSO HAPPEN TO YOU!
- Software is easy to use
- Method of payment options
- Ignoring the customer
- Worst customer service interaction approach
Preferred solution: Full refund
Never Again
Preferred solution: Full refund
Over charging
- Never use turbo tax again
Preferred solution: Price reduction
Intuit - turbo Tax charges
- Deceptive practices
Preferred solution: Full refund
Misrepresentation
- Misrepresented fees
Preferred solution: Full refund
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After what TurboTax did last year by suddenly omitting some forms in their Deluxe version and then requiring us to purchase the more expensive Premier version in order to do our returns, I went to H&R Block's software and have been very pleased with it. The added benefit is that H&R Block's prep program is some $20 cheaper than TT!! Try it next year and forget about TT--it is over-priced.
Thank you. I will try H&R Block. Take care & be well.