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1.5 Based on 147 reviews
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After weeks on the phone with tech support in India to absolutely no avail. I finally contacted the "officeofthepresident" at intuit. This was as much of a joke as was tech support. There final answer was, "get a new computer" to install quickbooks on!" Although the computer was new and very expensive. The permissions warning was never fixed and the missing checks, missing reconciled months, missing entries and much more, still continues.... Read more

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I am trying to reconcile my checking account with my bank but Intuit will not accept my password. Trying to call customer service was a nightmare. First number was to another company. next number put me thru some sort of survey and then hung up (not a real person). Next number didn't answer. When I finally got a person (Tech Support), he took my name and phone number, put me on hold and never came back. The last person told me that they were a... Read more

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I dread calling support and when I do, it literally takes up my whole day. I have NEVER been able to get off of a call in less than 1.5 hours. I am constantly shuffled from person to person ALL of them asking me my License number, e-mail and name which takes a good 7 minutes per person. So Frustrating! THEN after being on a call with a support person for several hours, come to find out they have NO IDEA how to fix the problem so they... Read more

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Why does intuit not stand behind their apps at all? Why does intuit not have any system whatsoever to hold their apps accountable? How would they let Matt from saasphalt charge me on authorized charges and build me something that I cannot use? Matt sent me a job approval saying that the drop-down box for the "areas", but The drop-down he built only had to check an "area", not areas as he clearly stated 7 times in one short email. Read more

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The online edition forces you to keep re-entering your password if you should remain idle for a few minutes. I am a bookkeeper and sometimes I have to think how I need to post a transaction, when I am ready, I get kicked out and have to sign on again. This is just one of many limitations. Another is if the server is slow, so is using this version of Quickbooks. Now I have to go out and buy the desktop. The other version is a waste of money.... Read more

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I needed to amend my 2012 and 2013 state tax returns. When I logged in to my account I was unable to download the .tax file. When I contacted support I was told it was because I didn't file a return for the current year. So to be able to fix a return I had already paid for, I would have to pay for the current year that I don't need! Now I get to pull out my returns and do it manually. I'll never use them again! If you do use them, make sure you... Read more

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I have used Turbo Tax on line for about five years and been happy with them. This year they sneaked in a way to sign me up with a credit watch service I never asked for. Also the tax program itself was much more difficult to use. I ended up in a premium service when all I needed was a basic one. The previous years Turbo Tax online would tell me what services were available and ask which one I wanted use. Now they just put you into the most... Read more

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I have QuickBooks enterprise, NEVER in all the past 20+ years (since 2015 to present) of using QuickBooks products have I seen such arrogant thinking by Intuit Corp that flows down to Philippine CS. Payroll made an auto payment on my credit card for renewal. However, when I went to us it to do IRS Form 941's (payroll), it didn't work. Called Intuit and was told payroll was closed, Than tried 888-333-3451 and was eventually TXFR to Sheena... Read more

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How about this for a possible class action suit? My server hard drive crashed a few weeks ago. Since then I have been in contact with Intuit Data Protect. I was unable to restore from their service. They escalated me to "Level 2". Today, I found out that they have no backup data since 2013! I even had called them from time to time to make sure our backups were working. Yet they had no problem charging me a monthly fee for this nonexistent... Read more

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Hi, I used turbotax online version to file my taxes, i filled my taxes and used direct deposit to pay the money i owe in year 2015 but after few months received notice from IRS state department that i owe money because i did not paid .24 cents which was not calculated by software of turbotax. When i filled claim turbotax deny to process my claim giving excuse that its not there mistake and then no one picked my call since. Its a worse way to... Read more

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